Coordinator, Learning & Development 
(17384)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary:

Is responsible for providing support in the various Learning & Development functions, which include follow-up of trainings, set-up of trainings, liaising with training instance, filing, etc.

Working alongside the Manager, L&D, responsible for the provision of comprehensive guidance on all L&D matters for dedicated areas of the business.

Key Duties and Responsibilities:

• Coordinate trainings in order to ensure a timely organized and comprehensive procedure
• Check attendance of participants and ensure number of training participants
• Supporting the development and implementation of L&D initiatives and systems
• Being actively involved in coordination of trainings
• Maintain employee records and filing all training documents in the central filing room on each colleagues’ files and administration files
• Assist in training preparation by liaising with all involved trainers, training providers, participants, managers and government instance when needed such as HRDC to beneficiate from Grant System
• Process documentation and prepare reports relating to training activities (training records, personnel development, etc)
• Assist with day to day operations of the L&D functions and duties
• Provide clerical and administrative support to L&D executives
• Maintaining employee files and the L&D filing system
• Coordinate communication with trainers, training providers, participants, managers and government instance and schedule trainings
• Assisting with the day-to-day efficient operation of the L&D office
• Administration and close follow-up of HRDC Grant System
• Communicates internally with other managers and externally with Public Authorities to achieve targets & goals
• Checks punctuality and controls absenteeism whilst taking corrective actions where necessary of participants of trainings
• Informs the Manager, L&D and Director, Human Resources of critical trainings situations and issues, as and when required
• Takes particular care in keeping the Manager, L&D and Director, Human Resources fully aware of all that is happening in the department which is directly or indirectly linked to Learning and Development
• Provides channels for employee grievances and suggestions
• Converses with team members whenever possible to obtain feedback and suggestions for improvement
• Follows complaint and other matters with the relevant authorities
• Prepares monthly training reports to be checked by Manager, L&D  
• Maintains employee confidence by keeping training information confidential
• Ensure all training information and records are maintained in accordance with statutory requirements
• Follow-up and preparation of all training documents requested for submission of G3 form application
• Ensure online G3 form is submitted as per deadlines
• Ensures refund for training registered at HRDC taking corrective action if required.
• Any other cognate duties and responsibilities that may be assigned by the Human Resources Director to facilitate the smooth running of the hotel
• No new employment/ termination of employment without Human Resources Director and General Manager’s approval.
• May discipline staff in liaison with the Human Resources Director and in accordance with the company’s disciplinary procedures.
• To be responsible for the training and development of all employees in maintaining the O&O culture committed to achieving our Vision of “The ultimate hotel management company, with a passion for excellence and innovation, honoring the individuality and heritage of its iconic hotels.
• May not make policy or procedural changes without prior approval of the Human Resources Director.
• May not make statements to the press.
• May not make changes to or in any way concerning standard operation procedures without authority of the Human Resources Director.
• May not authorize salary and wages adjustments.

Skills, Experience & Minimum Educational Requirements

• Degree in Management/Training/Hospitality
• Excellent communication skills
• Hard working, responsible, self-motivated and disciplined
• Computer literate
• Flexibility and adaptability
• Good oral and written communication skills
• Organizational skills and the ability to multitask
• The ability to be proactive and take the initiative
• Tact and diplomacy
• Communication skills
• A knowledge of standard software packages and the ability to learn company-specific software if required
• Discretion and trustworthiness: you will often be party of confidential information

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.