Director, Learning & Development 
(15895)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

To lead the overall learning and talent development strategy of the resort, ensuring alignment with brand vision, guest experience standards, and long-term business growth. Responsible for building a learning culture, developing leaders, and driving organizational capability through innovative, strategic learning solutions.

Key Duties and Responsibilities

• Develop the resort’s long-term L&D vision and strategy in alignment with business and guest experience priorities.
• Business partner and be a strategic adviser to the GM, HR and senior leadership on talent and capability development that impacts business results.
• Conduct in-depth learning needs analysis in collaboration with department heads to align L&D strategy with property goals and guest experience metrics.

• Lead the learning budgets, strategic annual plans and the Kerzner Learning & Development annual process, following policy and procedure.

• Evaluate L&D impact through business KPIs such as colleague engagement, guest satisfaction, and internal promotions.
• Continuously evaluate training effectiveness using Kirkpatrick levels of evaluation and make data driven improvements.
• Build partnerships with corporate L&D, external learning providers, and property stakeholders.
• Lead, coach, and develop the L&D team and training functions across departments.
• Design and deliver tailored training programs that reflect the highest standards of ultra-luxury hospitality, including guest engagement, emotional intelligence, service etiquette, cultural awareness, and leadership development.

• Drive, facilitate and support all Kerzner core training programs and brand specific programs and learning initiatives.
• Design and deliver or provide resort specific learning content to support the needs of the business.

• Onboard new colleagues with an on-brand orientation program that immerses them in the brand ethos and service culture.
• Develop high-potential talent through bespoke development plans, coaching and mentorship programs and leadership development programs.
• Oversee resort-wide service culture programs and ensure alignment with brand training frameworks.
• Coordinate and manage LMS platforms, e-learning content, and luxury service certifications (e.g., Forbes standards).
• Maintain strong relationships with Global Learning & Organisational Development, Kerzner Global Office, all Kerzner Resorts, external training vendors, coaches, language instructors, and hospitality consultants.

• Lead the Kerzner Trainers strategy ensuring all levels of trainers are trained, tracked, engaged and supported to enable effective business results.

• Recruit and manage the Kerzner Graduate Program, Internships, Localisation and High Performers Programs in line with Kerzner standard of design and delivery.

• Monitor industry trends in learning methods and tools and recommend enhancements.
• Maintain training records and ensure compliance with mandatory training requirements.
• Promote a culture of learning through internal communication, marketing and employee engagement strategies.

About You:

• Bachelor’s degree in Hospitality Management, Human Resources, Education, or related field (Master’s preferred).
• 5+ years in L&D with 3 to 5+ years in senior leadership, preferably in luxury hospitality.
• Proven success in strategic L&D planning and leadership development.
• Strong business acumen and executive presence.
• Certified Coach
• Instructional Design Certification
• Psychometric Certification
• CIPD, CPTD, SHRM or similar

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.