Director, Sales 


At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.


About the Role

The Director, Sales is responsible for revenue generation, strategic business and competitive planning from our key source markets and customers; as well as for building a marketing plan and associated sales activities to execute with the Sales & Reservations teams to achieve sales targets and company goals. 


Key Duties and Responsibilities

  • To assist the General Manager in leading the business strategy planning and budgeting strategy planning and budgeting process, working with relevant divisions and department heads. 
  • To ensure that all quality, service, and controls conform to established standards set forth by the General Manager and by One&Only Resorts. 
  • To develop and design attractive offers and packages for guests, travel agents and trade clients.
  • To anticipate market demand factors with sales territories to capture best possible group and long-term business.
  • To ensure that all customer service requirements are met within 24 hours.
  • To create the Hotel's sales activities plan by including sales targets based on market analysis.
  • To monitor and analyse sales results.
  • To organise comprehensive information to existing and potential customers with regards to the product range offered by the Hotel, with the aid of the relevant sales resources and sales channels.
  • To manage smooth and effective operation of Sales & Reservations.
  • To cooperate with other departments of the Hotel.
  • To expand new customer acquisitions and manage contacts with existing guests and key contacts.
  • To preapare contracts for the Hotel in accordance with the current business and price conditions.
  • To monitor offers, options, and discounts for repeat bookings for groups, congresses, and seminars in close collaboration with the Group Coordinator.
  • To manage the sales resources, sales personnel, sales initiatives, and top accounts worldwide.
  • To provide professional, advisory, and executive support to the General Manager in meeting strategic goals.
  • To participate in the development and implementation of policies for the department.
  • To monitor and evaluate contemporary sales initiatives and trends.
  • To conduct market research.
  • To analyse, evaluate and improve personal and team performance on a continuous basis.
  • To work closely with the Director, Revenue in the coordination of channel marketing and promotions.
  • To participate and lead event meetings, sales, and other staff meetings.
  • To develop and maintain positive working relationships with all associates.
  • To demonstrate a sense of urgency towards improving the Hotel's revenue performance.
  • To maintain a positive attitude and positive spirit of performance.
  • To actively prospect and qualify new business.
  • To accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
  • To produce monthly sales-related reports and sales forecasts.
  • To attend and represent the Hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
  • To actively pursue potential customers for the Hotel through sourcing new business and building on current relationships which includes leading Action Plans, prospecting, direct sales calls, and site visitations.
  • To ensure that the sales processes are efficient and exceed our customers' expectations right from the inquiry stage to the post-event follow-up.
  • To be passionately curious about sourcing new opportunities of where and when we can grow our revenues.
  • To prepare monthly Action Plans with the Sales team and to conduct a monthly review of activity plans and key accounts as per the Manager, Sales.
  • To attend and assist Hotel functions, when needed.
  • To negotiate contracts with clients for all aspects pertaining to each client's file.
  • To pitch in and assist other team members to achieve the team goals and incentives.
  • To understand customers, build organisational credibility and to develop new revenue sources.
  • To enhance one's own ability and the ability of others to contribute.
  • To manage expenses, maximise revenues, encourage upselling through incentives, and to work at staying ahead of the competition.
  • To display a positive attitude, maintain enthusiasm and to celebrate successes.
  • To ensure compliance with company standards.
  • To maintain rapport with clients.
  • To be responsible for the granting of credit limit and collection of outstanding payment.
  • To be able to travel overseas for sales calls and to participate in travel fairs, both local and foreign.
  • To be responsible of the sale Private Residences.


About You

The desired qualification for this role is at least a bachelor’s degree in Marketing/Management or Tourism/Hospitality Management. The ideal candidate should have at least 5 years of experience in the same role in an International Ultra-Luxury resort and must be fluent in written and spoken English and French.


Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.