Director, Spa 
(15832)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

To drive and lead the operational and financial direction of the spa ensuring complete viability of the Spa, maximising all opportunities and resources. To ensure that the highest standards are adhered to, and that guest experience exceeds expectation. To work closely with the Hotel Manager in establishing and maintain marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.

Key Duties and Responsibilities

• To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
• To be responsible for the quality of service, and maintenance of the product at the Spa in line with Hotel Operating Standards.
• To prepare monthly financial and statistical reports for the Hotel Manager, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets.
• To establish and ensure a cost-effective wage structure based on productivity and efficiency.
• To develop and submit an annual budget and business plan for the Spa, in conjunction with the Hotel Manager. To be responsible for the achievement and regular review of the business plan and budget.
• To liaise with the Hotel’s Sales and Marketing Manager in the preparation and development of marketing plans for the year. To coordinate all promotional plans and projects for the facility.
• To provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• To effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally.
• To develop an annual training plan for the Spa and ensure that all employees are trained and developed to meet the needs of the business.
• To monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.
• To lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.
• To ensure that good practice is applied to all issues in relation to employees and ensure that all Hotel policies and procedures are followed.
• To provide an effective structure for communication within the Spa at all levels.

About You

The ideal candidate should have a Certificate in Spa Management. The candidate should have at least 5 years of experience in the same role in an International Ultra-Luxury Resort and must be fluent in written and spoken English and French. The ideal candidate must be a MQA approved trainer.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.