Director Rooms
(19183)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About The Role
The Director, Rooms oversees hotel services including Front of House, Host and Housekeeping operations. Maximizes room revenues & occupancy by analyzing daily status rates and makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers.
Key Duties and Responsibilities of Director, Rooms
- Maintain a high morale and productivity as well as good communication within all the departments under the Rooms direct reports as well as between other departments.
- Develop colleagues, team Leaders and managers by delegating tasks and then empower and coach them making sure they achieve the desired results.
- Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis, and corrective action.
- Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
- Work in partnership with Guest Services, Front of House, Host, Reservations, Sales, & Housekeeping to ensure guest’s needs are determined and met regarding room requirements.
- Ensuring the availability of the resources and ensuring that the customer requirements are determined and met.
- Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs.
- Assist in the daily operation ensuring to always be a leading example showing excellent customer service skills.
- Ensure that regular communication meetings are being held and that open communication is taking place and outstanding issues are followed up.
- Build and maintain a welcoming and close relationship with regular guests and meet VIP’s on arrival when required.
About you
The desired qualification for this role is at least a Bachelor degree in Hotel Management. The ideal candidate should have at least 5 years of experience in the same role in an international ultra-luxury resort and should have proven leadership skills and excellent Opera knowledge. The candidate must be fluent in written and spoken English & French.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
