Director Sales 
(16350)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
The Director, Commercial Sales works closely with the General Manager to determine and implement commercial sales strategies that position the resort to maximize hotel revenues. The Director, Commercial Sales should collaborate closely with revenue management and marketing functions to develop strategies that optimize REVPAR and grow market share. This position is responsible for providing strategic direction in areas of account management, business generation, and market prospecting for the resort’s commercial sales team. The Director, Commercial Sales leads the team to achieve assigned revenue and room night goals and is responsible for developing and maintaining key accounts in the market. This role will also develop and manage all stakeholder relationships, both internal and external.

Key Duties and Responsibilities:

• Develop and execute the resort’s commercial sales strategic plans to achieve/exceed targets.
• Foster and maintain relationships with key clients, partnering with them to understand their business objectives and needs.
• Develop and manage the departmental budget and monitor sales activities/performance to ensure actual sales meet or exceed established revenue plans, accurately reporting variances and projections.
• Manage and monitor all aspects of the Reservations team, outputs and development of colleagues.
• Monitor production of all top accounts, evaluate market trends, and hold the sales team accountable for those accounts within their respective territories.
• Direct the activities of the commercial sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and maximize hotel sales/revenues.
• Operate the Commercial Sales Department within the established expense budget.
• Assist in the preparation of required reports in a timely manner.
• Coordinate the preparation of the annual Sales Plan.
• Recruit, hire, train, and provide career development for all sales and reservations personnel; conduct performance evaluations and provide feedback to employees using company hiring standards and guidelines. Maintain and promote a teamwork environment with effective and clear communication among co-workers.
• Maintain a high level of knowledge about the competitive set’s products, market intelligence, and pricing.
• Manage relationships and partnerships with sales accounts, including setting targets.
• Collaborate closely with Global Sales.
• Plan, organize, and host client events, familiarization trips, trade and consumer shows, and internal client/hotel sales activities. Plan and conduct creative site inspections.
• Create an outstanding brand image in every interaction with clients.
• Perform other duties as requested by management.

Skills:

• Strategic thinking and sales-oriented individual.
• Proven leadership, communication, project management, and organizational skills.
• Strong listening, negotiation, and presentation skills.
• Comprehensive background in all sales segments.
• Leadership and communication.

Required Experience:

• Experience in commercial sales in the ultra-luxury hospitality sector.
• Proven track record of implementing successful sales strategies to position a resort as the market leader.
• Global outlook with experience working across multiple regions.

Travel Requirements:

• Regular international travel.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.