Director Sales & Marketing 
(16350)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

To ensure the efficient running of the Sales & Marketing departments through achieving budgeted Colleagues Satisfaction, Guest Satisfaction and GOP results for each area.

Key Duties and Responsibilities:

• Align management style, working practices and conduct with One&Only Le Saint Geran Mauritius and Kerzner’s vision, Global Support values, operating standards and policies. 
• To comply with Kerzner’s code of conduct at all times.
• Manage the hotel's sales team and create sales goals to meet revenue targets.
• Develop and implement sales strategies to grow the hotel's customer base and increase revenue.
• Build and maintain relationships with potential clients, including corporate clients, event planners, and travel agencies.
• Collaborate with other departments, such as marketing and operations, to ensure a cohesive approach to sales and service.
• Analyze market trends, identify new markets and opportunities, and create plans to capitalize on them.
• Create and maintain sales reports to track performance and progress toward goals.
• Attend industry conferences and events to network and gather information about the latest trends and strategies.
• Manage the hotel's pricing strategy and negotiate contracts with clients to ensure maximum profitability.
• Effectively communicate value propositions through presentations and proposals.
• Report on forces that shift strategic directions of accounts and tactical budgets.
• Understand and abide by all Government laws relating to the Sales, and Marketing departments. 
• Work in conjunction with the F&B creating, implementing and assessing Food and Beverage promotions and marketing.
• Be responsible for creation of yearly commercial plan and actively participates in creation of annual budget.
• Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality.
• Actively involved and work with Finance department in tour operator contracting. 
• Conduct regular creative events, key account appointments and activity programs to ensure all important contacts are regularly updated and entertained, keeping One&Only Le Saint Geran top of mind.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the community. 
• Conduct competitor analysis including market share, rates, new projects and developments and keep EXCOM abreast of the market conditions.
• Create an environment that trains, develops, coaches and mentor’s colleagues.
• Dedicate time to your personal development.
• Where required develop policy, formulate direction and strategy.
• Conduct regular SMART Plan review with all direct reports to ensure follows up to achieve the agreed goals & objectives. 
• Actively participate in sales presentations, property tours and customer meetings.
• Conduct monthly marketing meetings with DOF, Chef and Spa Manager to ensure actions to deliver the overall commercial plan are achieved.
• Conduct monthly marketing meetings with all RSOs to ensure actions to deliver the overall commercial plan are achieved. 
• Deliver a monthly report on Key issues, developments, outstanding works, and personal and financial concerns to GM.

Skills:

• Strategic thinking and sales-oriented individual.
• Proven leadership, communication, project management, and organizational skills.
• Strong listening, negotiation, and presentation skills.
• Comprehensive background in all sales segments.
• Leadership and communication.

Required Experience:

• Experience in commercial sales in the ultra-luxury hospitality sector.
• Proven track record of implementing successful sales strategies to position a resort as the market leader.
• Global outlook with experience working across multiple regions.
• Be innovative, financially savvy, Connect emotionally with guest and internal customer.
• 2 Years’ experience in a similar position in an Executive capacity
• Excellent verbal and written communication skills, People Management Skills.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Well versed with technology, which helps Sales & Marketing to take next level.

Travel Requirements:

• Regular international travel.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.