Head Waiter/ Waitress La Terasse
(20958)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role
Providing a high standard of service according to the standard required by the establishment with friendly, attentive and anticipating manners. Being knowledgeable about restaurant food & beverage menus, hotel product and facilities. Give food and drinks recommendation according guests needs.
Key Duties and Responsibilities
- Get on duty according to schedule.
- Conduct daily meeting with Asst & Restaurant Manager to express concerns and receive information.
- Prepare the restaurant to be ready for service before 18.30pm daily.
- Greet guest with eye contact, smile and use name when known.
- To know the hotel ‘‘vision, mission, cores values & brand values’’.
- Present and explain the menu.
- Take food and drinks orders with suggestive selling.
- To serve food and beverage according to restaurant standards, sequences and procedures.
- Always maintain a perfect grooming.
- Follow hotel safety working procedure.
- Communicate and feedback to manager for the interest of restaurant.
- Check on guest satisfaction on service, food and beverage quality.
- Fully responsible for the operation of the section assigned.
- In charge of printing bill. Cash and cheque have to be given to Managers.
- Ensure that billing is presented upon guest request and according to correct items consumed.
- Attend to meeting and training when requested.
- Keep his section clean and tidy.
- Able to work as a team (give a help to a colleague in a different area or restaurant for example) and to be proud of what you do.
- Able to do all kinds of coffee and tea respecting procedures and protocols.
- Bring back, collect and store linen.
- Collect special orderings.
- Polishing and store equipment; tidy up restaurant before closing.
About You
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
