Hotel Manager 
(15335)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

​​​​​​About the Role

will be assisting the GM by overseeing the daily management and providing strategic direction of the operations. Planning and supervising the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business and to enhance customer dedication and expand clientele by strengthening the Resort reputation and the guest experience. The successful candidate would be required to ensure the Resort continually exceeds guest expectations and establishes an environment that motivates colleagues and that helps for their development and growth.

Key Duties and Responsibilities

• To effectively and efficiently control and supervise the day-to-day operations of Operation departments (F&B, Rooms, Operating) of the hotel, and assist the General Manager in operating the hotel.
• To be responsible and ensure that all the activities of the Operation departments (F&B, Rooms, Operating) are done and respected as per established hotel standards and procedures and further assist his/her team members in any way possible.
• Ensure prompt, efficient and friendly service in all outlets, at all times. Ensures guest’s/ visitor’s satisfaction at all times.
• To define the budget of Operation departments (F&B, Rooms, and Operating) (together with the General Manager) based on futuristic goals and objectives of the company/ hotel.
• To be responsible in the selection and quotation of all items of the Operation departments (F&B, Rooms, Operating).
• To set yearly budget of Operation departments (F&B, Rooms, Operating) and work with them to achieve it.
• Ensures that superb promotions are held in all outlets regularly to generate business and organise their advertising.
• Consult with respective Operation departments (F&B, Rooms, and Operating) about organisational aspects of special events/ functions being planned.
• Liaise with Executive Chef/ F&B outlet Mangers on “daily/ weekly special” available for promoting in the F&B outlets – check pricing.
• Ensure that all areas satisfy the most stringent hygiene and sanitation requirements.
• Ensure punctuality, control absenteeism and take corrective actions where necessary.
• Regularly check grooming (appearance, personal hygiene and uniforms) of team members according to hotel standards, and also team members attitude towards both internal (colleagues) and external guests.
• Be totally aware of guest’s/ visitor’s/ repeater’s preferences of food and wine, communicate to Operation departments (F&B, Rooms, Operating), and ensure that these preferences are adhered to.
• Circulate throughout the hotel, maintaining a high, yet not overpowering profile.
• To establish an effective all round control of the Operation departments (F&B, Rooms, Operating) and the hotel in general, by carrying out regular spot checks.

Skills, Experience and Educational Requirements

• Proven experience as Hotel Manager or relevant senior leadership role, minimum of 5 years
• International working experience required, Middle Est or North Africa experience would be an advantage.
• Strong background in F&B plus experience in hotel operations.
• Strong leadership abilities, an excellent communication and interpersonal skills, fluency in English and French, proficiency in other languages would be an advantage.
• Outstanding aptitude in decision making and problem solving.
• A business mindset strong in planning & organizing & analyzing figures and market, with a strong financial acumen.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.