Manager Club One 
(16982)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

This is a summary of the key duties and responsibilities related to the position below and include the skills, experience and educational background required by the employee, as well as the competencies and behaviors that are expected at this level.

Please take your time to read through it, sign the acknowledgement and hand it back to Human Resources.

1. POSITION Details

• Position                              Manager, Club One
• Level                                 Manager
• Department                       Club One
• Reports to                         Hotel Manager
• Direct Subordinates           Assistant Manager, Kids Only, Supervisor, Kids club, Teens Club, Fitness Centre, Boathouse, Tennis &

                                             Padel, Personal trainers, Kids Club Counselors, Babysitters, Sport & Teens Organizer.

Job Summary

Plan, schedule, manage and supervise the programs and activities of the Club One department. Directs and implements corporate strategies and day-to-day performance of the Club One’s activities. Lead the Club One team to provide a sustainable level of excellence in character, customer service and execution of job duties. Assists guest with positive lifestyle changes related to health-related physical fitness, be pro-active, preventive, inspiring and show initiative at all times.

Key Duties and Responsibilities

• Must demonstrate strong leadership qualities with the ability to inspire the best in others.
• Exceptional organizational and strong communication skills.
• Provide a well-managed, safe, enthusiastic, positive sport environment with equipment in a clean, orderly facility.
• Must be able to troubleshoot and solve problems in the best interest of the Club One department.
• Trains new Club One employees and provides ongoing training for all the Club One staffs.
• To actively market and upsell Club One activities within the resort.
• Dealing effectively with guest complaints and requests for all age groups and disabilities.
• To achieve and maintain the standards of excellence set forth by the company, have full knowledge of the company’s Sport, Kids and Teens standards.
• Responsible for supervising the monthly maintenance of all the equipment and materials, keep tight records and regularly inspect all Club One facilities within the resort.
• Plans and monitor Club One promotions/ advertisements, specialized Club One activities for special events.
• Manage roster and manning, ensuring  staffing levels is adequate to handle business volume
• Ensure the supervisor’s co-ordinate their staffs to ensure the delivery of exceptional Club One Services.
• Attend daily operations Meeting.
• Conduct morning line up.
• May not make policy or procedural changes without prior approval of the Director, Human Resources.
• May not make statements to the press.
• May not authorize salary and wages adjustments.
• May not make changes to or in any way concerning standard operation procedures without authority of the Director, Human Resources

Skills, Experience & Educational Requirements

• Exceptional leadership, organization, communication and customer service skills.
• Minimum of 4 years in a hospitality sport and fitness environment.
• Internationally recognized Sports, Health and fitness-related diploma and/or degree.
• Aquatic lifesaving qualification ( including current adult/child CPR, AED and standard first aid)
• Above average fitness level with the ability to engage in a variety of training modalities and sporting events.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.