Manager IRD 
(14839)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

To provide maximum guest satisfaction whilst maximizing sales and controlling expenses

Key Duties and Responsibilities

Liaises with :

• Chef
• Back of the house Manager
• Human Resources Manager
• Housekeeping
• Maintenance
• Training Department

Limits of Authority :

• Recruitment of staff in liaison with the Human Resource Department
• Organizes staff within department as s/he sees fit
• May discipline staff in liaison with HR department and in accordance with company’s disciplinary procedures
• May not make any policy or operational changes without approval of F&B management.
• May not make changes to or in any way concerning standard operations manual without authority of F&B Management and training department

Main Duty :

• Agrees basic menu with F&B manager
• Informs F&B manager of popular/unpopular items on room service menu and wine list.
• Ensures standard of food presentation and quality of dishes served to guests.
• Places necessary orders for food stacks and products
• Liaises with chef/F&B manager on ‘ special’ available for promoting in room service
• Ensures that all guest complaints are attended to personally, followed up and reported, and organizes measures to prevent problems from recurring (liaison with staff F&B management, training etc)
• Personally assists waiters in service for VIP suites
• Ensures that each and every subordinate has a clearly defined job description, and discusses it with him/her in detail to check understanding.
• Ensures that each subordinate receives training necessary for job competence.
• Endures that all staff are aware of departmental and hotel policies and procedures.
• Prepares duty rosters and time sheets for all Room Service Staff.
• Ensures perfect appearance and hygiene for all Room Service Staff.
• Holds daily and weekly meetings with staff to
• Inform them of happenings in he hotel
• Point out problem and discuss corrective action needed
• Find out and discuss staff queries and problem
• Strengthen communication links with staff and make feel part of the team
• Supervises staff performance
• Issues disciplinary warning
• Regularly checks department for maintenance requirements
• Is responsible for maintaining food and equipment par stock
• Is responsible for regular stock taking of operating equipment to control losses
• Ensures that working area is kept clean and tidy at all time.
• Supervises mise-en-place and set up before service and check all trolleys/trays before departure.
• Controls work flow by allocating job tasks as orders come from order taker
• Communicates with F&B Manager on day to day matters through incident log book. (All complaints must be logged together with action taken)
• Personally discusses non-routine matters with F&B Management
• Ensure that specific standard of department & hotel is adhered to in mise-en-place, lay up and service to guests
• Achieve and maintain set budget
• Maintain strict security standards to avoid damage/theft.
• Control breakage of operating equipment
• Achieve and maintain all F&B performance standards laid down in standards operations manual
• Focus on customer: seek to understand the internal/external customer and meet the needs of both the customer and the department
• Attend to detail: ensure that date is accurate and work is thorough, meeting the highest standards.
• Improve continuously: constantly assess and adapt to current practices to perform a task better, faster or more efficient
• Share information: provide information so that coworkers, customers and supplier understand and can take action
• Foster teamwork: work well in a team environment and motivate teams to sustain exceptional levels of performance
• Develop self and others: continually work to develop own capabilities and the capabilities of other.
• Drive for results. Work to achieve high levels of personal and organizational performance in order to meet or exceed objective

About You

The desired qualifications for this role are at least a School Certificate and a National Certificate Level 3 in any given field. The ideal candidate should at least have 2 years of experience in the same role in an international ultra-luxury resort and must be fluent in written and spoken English and French.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.