Manager Learning & Development 
(15895)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

To deliver training and establishes and enforces company policies on performance review as to make a significant contribution to employee motivation, productivity and development.

Key Duties and Responsibilities

• Analyses training and development needs according to priority in collaboration with hotel management line managers.
• Establishes, in collaboration with One & Only Le Saint Geran Training Academy, a yearly training plan to cater for identified needs within the agreed training budget.
• Plans and implements employee development programs in collaboration with the One & Only Le Saint Geran Training Academy to meet identified needs and satisfy the organisation’s requirements for an effective workforce.
• Processes all HRDC grant applications and liaises with the HRDC to ensure maximum and timely payment of grants applied for.
• Provides counseling to employees as far as career planning, training and development is concerned.
• Follows orientation of all new employees in accordance with the hotel guidelines.
• Personally delivers training in collaboration with One & Only Le Saint Geran Training Academy.
• Any other cognate duties and responsibilities that may be assigned by the Human Resources Director to facilitate the smooth running of the hotel.
• No new termination of employment without Human Resources Director and General Manager’s approval.
• May discipline staff in liaison with the Human Resources Director and in accordance with the company’s disciplinary procedures.
• To be responsible for the development for the development of all employees in maintaining the O&O culture committed to achieving our Vision of “The ultimate hotel management company, with a passion for excellence and innovation, honoring the individuality and heritage of its iconic hotels.
• To create “an energetic and exciting learning environment” across departments while ensuring we work toward improving knowledge; skills and behaviors that are needed to drive business results.
• To lead, develop and coach all levels of employees to realize both personal and organizational goals through passionate commitment to the strategy and key goals of OOLSG.
• To be responsible for identifying leadership development training needs and designing experiences that drive the highest levels of employee engagement, guest engagement and performance excellence.
• To provide support and guidance to all Learning & Development Trainers within the company.
• To be responsible for the Talent Management Process in line with the People Development Process review system; Co-ordinates Talent Mapping process and ensures Succession Planning is in place for key roles.
• To seek opportunities and coordinates assignments to support career pathing and development opportunities for high potential leaders to ensure growth and retention.
• To consult with and support Executive Team in the team building activities.
• To ensure design and implementation of core curriculum for all employees – eg: service standards; guest service; code of conduct etc.
• To coordinate the annual hotel training plans and budgets ensuring alignment with company goals and strategic plans.
• Follow-up on all training activities within the hotel to ensure standards are met and completion attained.
• Guide and assist each department in developing quality introductory and on-going departmental training plans and learning activities; maintain active follow-up through on-going coaching and guidance and support.
• To initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.
• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to express or exchange ideas by means of the spoken word; must be able to verbally convey detailed instructions to employees or guests.
• Ability to be resourceful, creative and maintain flexibility.
• Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends.
• Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times.
• Ability to manage by example.
• Assist with general support for the Corporate office and participate in other projects as required.
• Identification, communication, and assessment of industry innovation in Learning & Development.
• Reporting on a regular basis on business results.
• Spend time within the hotels to get first-hand knowledge and provide support as needed.
• Any other reasonable requests made by Director of Human Resources.
• May not make policy or procedural changes without prior approval of the Human Resources Director.
• May not make statements to the press.
• May not make changes to or in any way concerning standard operation procedures without authority of the Human Resources Director.
• May not authorise salary and wages adjustments.

About You

The ideal candidate should have at least a degree in management. The candidate should have at least 2 years of experience in the same role in an International Ultra-Luxury Resort. The ideal candidate should have an excellent communication skills and be computer literate.   

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.