Manager - Outlet 
(14559)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

The Manager, outlet is responsible for providing maximum guest satisfaction whilst maximizing sales and controlling expenses.

Key Duties and Responsibilities

• To ensure that all guests are welcomed at the door and seated quickly in a courteous, polite and helpful manner and address all guests in the correct manner with the correct title and tend to guests’ requirements promptly
• To be conversant with the Restaurant operation and to efficiently manage the operation of all shifts
• To efficiently administer and action the daily mail, guest report lists, staff rosters, holiday forms and other paperwork that is required to ensure accurate notes are kept and are accessible
• To effectively communicate with the other departments and colleagues to ensure that all information is communicated to the right addressee
• To communicate with Head Chef on particular guests’ requirements.
• Safety of the working environment in the department is maintained
• Ensure that line ups are held on a daily basis and important events are communicated to all employees
• To be actively involved in all staff related issues and to handle them in a professional manner
• Responsible for all departmental induction training and on the job training of new members of staff and also newly promoted staff
• Assist in conducting appraisals
• To understand the need for training and development of all individuals and to take a proactive approach in training employees on their responsibilities regarding Fire and Cyclone, Tsunami Safety, Health and Safety and Food Hygiene

About You

The ideal candidate should have at least a diploma in Hotel Management. The candidate should have at least 3 years of experience in the same role in an International Ultra-Luxury Resort and must be fluent in written and spoken English and French. 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.