Minibar Waiter
(21318)
Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.
Set alongside ancient rainforest, within the lush green expanse of a working tea plantation, Nyungwe Tea Forest Resort is a soulful destination in the heart of Rwanda. Deeply connected to the land and communities of Nyungwe, the resort invites guests to discover the rhythms of the tea fields, the wonders of the forest and the traditions that shape this remarkable place. Every stay offers a deeper connection to the nature, culture and people of Rwanda.
About this Role
We're seeking a highly organized and customer-focused Mini Bar Attendant to join our team! As a Mini Bar Attendant, you'll be responsible for restocking and maintaining mini bars in hotel rooms, ensuring that all items are accurately accounted for and presented to our high standards.
Key Duties and Responsibilities
1. Mini Bar Restocking:
- Restock mini bars with a variety of beverages and snacks
- Check mini bar contents against inventory lists to ensure accuracy
- Replenish stock as needed and record consumption
- Ensure all items are properly chilled and stored
2. Inventory Management:
- Monitor mini bar inventory levels and report any discrepancies
- Participate in inventory counts and audits
- Identify and report slow-moving or expired items
- Collaborate with purchasing team to optimize inventory levels
3. Customer Service:
- Provide excellent customer service to guests with mini bar-related inquiries
- Respond to guest complaints or issues in a professional and courteous manner
- Offer suggestions and recommendations for mini bar items
- Ensure guest satisfaction and resolve issues promptly
4. Cleanliness and Organization:
- Maintain cleanliness and organization of mini bar areas
- Ensure mini bars are stocked and presented to our high standards
- Clean and sanitize mini bar equipment and storage areas
5. Collaboration:
- Collaborate with the housekeeping team to ensure seamless room preparation
- Communicate with other departments to ensure guest satisfaction
- Participate in departmental meetings and contribute to team discussions
About You
- Previous experience in hospitality or a related field (minimum 1-2 years)
- Experience with inventory management or stock control is a plus
- Attention to detail and ability to multitask
- Excellent customer service skills
- Ability to work independently and as part of a team
- Basic math skills and accuracy with inventory management
- Strong communication and interpersonal skills
- Ability to lift and carry heavy trays or stock
- Ability to stand for long periods and move around hotel areas
- Ability to work in a fast-paced environment with frequent deadlines
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
