Job Summary 

Ensure that all audit work is balanced and completed in a timely and accurate manner  

Key Duties and Responsibilities 

• Check that night audit process has been performed. Tests check a number of tasks as per set procedures. 

• Agree the room revenue posted by night audit to the guest folios with the total revenue report. 

• Check the analysis of Food sales and Beverage sales by outlet and any other revenue analysis required. 

• Ensure that all guest checks reported as used are accounted for. 

• Scrutinize guest checks to ensure that they are being completed properly with guest signature being obtained where appropriate. 

• Verification of room rates. 

• To follow up & ensure that all Paymasters are resolved within 3 days. 

• To verify late checkout report with the manual daily room charges. 

• To verify the daily postings and attachments for City Ledger and Credit Card bills (“D” card). 

• To check the prices, calculations for manual summaries from other operating departments. 

• To examine all the void / altered checks and ensures its approval. 

• To prepare F&B tips statement by 10th day of every month. 

• Daily investigation of all overage and shortages. 

• To ensure sequential control of all OOD (Miscellaneous) vouchers on pre-numbered forms. 

• Verification of banqueting checks with the event order and to ensure that all the charges are correct 

• Beverage checks for banqueting functions, to be verified with consumption sheet. 

• Checking of food and beverage charges with the Micros. 

• To reconcile telephone revenue in Tiger with that of Opera. 

• Verification of Paid-out and deposit refunds vouchers and its approval. 

• Verification and calculation of all rebate vouchers. 

• To perform open test check in each outlets. 

• Performs other department-oriented duties as instructed by dept head. 

Skills, Experience & Educational Requirements 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job. 

• Basic understanding of complex computerized financial systems and ability to use it including manual dexterity to operate all office machines.  

• Office machines: operate calculator/10-key by touch, copier, fax, telephone  

• Ability to effectively deal with guest and team member concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.  

• Maintain an open line of communication between guests, team members and management.  

• Ability to handle several tasks at one time and meet multiple priorities of business demands.  

• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.  

Education 

High School graduate or equivalent preferred. 

Experience 

At least 2 years experience in related field preferred  

Hospitality experience preferred