Order Taker 
(9958)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

The Order Taker is responsible for coordinating all service requirements addressed to the In-Room-Dining department, such as receiving guest orders via phone, inputting the orders through Micros, organizing guest amenities and guest trays pick-ups on completion of meals in a timely manner.

Key Duties and Responsibilities

• To conduct daily meetings with the superiors to receive information and to express concerns.
• To always adhere to the standards of telephone etiquettes and to use the guest’s name whenever possible.
• To sit or to stand in one place for long periods of time so that the phone is always covered.
• To have good knowledge of  the room service menus as well as of all F&B outlets menus.
• To ensure that the phones are always covered by a trained staff member during breaks and meal periods.
• To ensure that the door is always closed so as not to be disturbed while taking orders.
• To be directly involved in the order taking and order placing process while dealing with guest requests and orders.
• To input guest orders in Micros and to issue guest check for each order.
• To double-check each order to ensure it is correct and complete.
• To ensure all special guest requests are very well explained to the kitchen via Micros.
• To inform the Chef and all persons concerned in case of dietary restrictions of guest.
• To monitor guest orders and to ensure that all guest orders are delivered within the quoted time.
• To ensure that the guest order tickets should have both the time of the order was taken and the delivery time.
• To coordinate with housekeeping for pick-up of guest trays after completion of guest meals as well as to maintain the pick-up log.
•  To follow up with service staff for tray pick-ups.
• To coordinate guest amenities with the kitchen team and to follow up with front desk and housekeeping departments of any room changes, cancelations or do not disturb rooms.
• To be thoroughly familiar with all F&B outlet menus, ingredients, and method of preparation for each dish, wine list, as well as the hours of operation for all the outlets.
• To be knowledgeable of all services, facilities and products offered by the hotel.
• To consider satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
• To always display excellent conversation skills and selling techniques.
• To communicate with the kitchen regarding menu questions, the length of wait and product availability.
• To give approximate delivery time to the guest according to the time evaluation system established.
• To place a call to the guest to apologise and to re-evaluate the delivery time if the order has not been sent by the expected time.
• To ensure correct posting on Micros for communication to the service and kitchen staff.
• To ensure proper handover is given to the next shift and also to the superiors for better follow up.
• To keep deck and working area (telephone, computer, bulletin board) clean and organized.
• To be aware of the number of occupied rooms and orders and stocks.
• To assist the IRD staff during peak times and to help in coordinating and setting-up MEP.
• To take the initiative to complete various tasks and to assist colleagues during slow periods (polish silverware, glasses, folding napkins etc.).

• To maintain guest history (allergies, preferences etc.).

About you

The desired qualification for this role is at least a School Certificate and a National Certificate Level 3 in Restaurant and Bar Service. The ideal candidate should have at least 2 years of experience in the same role in an international ultra-luxury resort and must be fluent in written and spoken English and French.

Position open for locals only

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.