Order Taker
(20626)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About this Role
To provide exceptional guest service by efficiently receiving and processing food and beverage orders via telephone or electronic systems. The Order Taker ensures accurate order entry, timely communication with operational departments, and a seamless guest experience in accordance with the resort's standards.
Key Duties and Responsibilities
Answer incoming calls promptly, professionally, and courteously.
Take food and beverage orders accurately from guests.
Provide detailed information regarding menu items, ingredients, promotions, and special offers.
Suggest and upsell menu items, beverages, and desserts to maximize revenue.
Enter orders accurately into the Point of Sale (POS) system.
Communicate special guest requests and dietary requirements to the kitchen and service teams.
Coordinate with kitchen, bar, and service staff to ensure timely preparation and delivery of orders.
Monitor order status and follow up to ensure service standards are met.
Handle guest inquiries, concerns, and complaints professionally and efficiently.
Maintain accurate records of orders, payments, and guest requests.
Ensure guest information and preferences are updated when required.
Assist guests with recommendations and provide knowledge of resort facilities and services.
Follow up with guests after service to ensure satisfaction.
Maintain cleanliness and organization of the order-taking area.
Comply with all health, safety, hygiene, and food safety standards.
Support other Food & Beverage operations as assigned by management.
Attend departmental meetings and training sessions as required.
Maintain confidentiality of guest information at all times.
About You
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
