Porter
(16451)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary:
Welcome and greet guests upon arrival and departure as per One & Only Standards. Good luggage handling and personalized service with great care and courtesy, while demonstrating our Genuine Hospitality to all our guests at all time.
Duties and Responsibilities:
- Attending daily line up
- Responsible for the lobby cleanliness, bell desk, trolleys, luggage room and club cars
- Ensure all message/parcels are delivered in room a timely manner
- Prepare welcome towels and manage inventory
- Take ownership of all requisition needed
- Manage emails
- Update flight in system
- Answer telephone calls
- Ensure all activities are properly logged down with clear record at the bell desk
- Perform all duties, other than the above as requested by the hotel, company policies Deliver a personalized service escorting guest to their respective transfers.
- Read daily arrival and departure list
- Take record of all transfers daily
- Perform any cognate duties related to the job
- Ensure delivery of luggage as per hotel policy
- Assist guest with directions
- Work as a team to ensure that all departmental target/goals are achieved
- Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels
- Liaise closely with other departments and emphasizes on excellent inter-departmental relations
- Checklist need to be filled / filed and send to reporting line on a daily basis via mail.
- Liaise with inter department for all helicopter arrivals.
- Have constant communication with the airport team.
- Offer valet parking service
- Perform all duties, other than the above as requested by direct supervisor
Skills, Experience & Educational Requirements:
The desired qualification for this role is at least a School Certificate. The candidate should have experience in the same role in an International Ultra-Luxury resort and must be fluent in written and spoken English and French. The candate should have a valid driving licence and an updated Certificate of Character.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
