Porter
(8611)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role
The Porter will welcome and greet guests upon arrival and departure as per the One & Only Standards; and will be responsible for good luggage handling together with personalized service including great care and courtesy, while always demonstrating our Genuine Hospitality to all our guests.
Key Duties and Responsibilities
- To attend daily line up.
- To be responsible for the lobby cleanliness, bell desk, trolleys, luggage room and club cars.
- To ensure all messages/parcels are delivered to the rooms in a timely manner.
- To prepare welcome towels and manage inventory.
- To take ownership of all requisitions needed.
- To manage emails.
- To update flight information in system.
- To answer telephone calls.
- To ensure all activities are properly logged down with a clear record at the bell desk.
- To perform all duties as per the hotel policies.
- To deliver a personalized service when escorting guests to their respective transfers.
- To read the daily arrival and departure list.
- To keep a record of all transfers daily.
- To perform any cognate duties related to the job.
- To ensure delivery of luggage as per the hotel policy.
- To assist guests with directions.
- To work as a team to ensure that all departmental targets/goals are achieved.
- To ensure that corporate, divisional, and departmental policies and procedures are adhered to at all levels.
- To ensure that the checklist is filled/filed and sent to the reporting line on a daily basis via mail.
- To liaise with inter-department for all helicopter arrivals.
- To have constant communication with the airport team.
- To offer valet parking service.
About you
The desired qualification for this role is at least a School Certificate. The ideal candidate should have at least 2 years of experience in the same role in an international ultra-luxury resort and must be fluent in written and spoken English and French.
Position open for locals only
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
