Receptionist
(8612)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role
The Receptionist is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction.
Key Duties and Responsibilities
- To greet and welcome guests courteously upon arrival.
- To be responsible of answering and forwarding of all calls.
- To relay and to route written and verbal messages.
- To check all equipment and to ensure they are in good working conditions and in the quantity required.
- To ensure cleanliness of the working area.
- To perform check in and to hand out keys.
- To carry out visits and to accompany guest to room.
- To keep an accurate room status at all times.
- To deal with payment and credit cards.
- To perform room moves and upgrades.
- To perform checkout for guests, to prepare bills and take payment.
- To handle cash and foreign currency exchange.
- To deal with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage.
- To answer questions about facilities in the hotel and the surrounding area.
- To prepare birthday list and guest list.
- To deal with any guest complaints or problems.
- To inform reporting line for all guest complaints and requests by email attach with Guest Incident Report.
- To forward callers to the appropriate extension/department.
- To assist the Manager, Front Office/Assistant Manager, Front Office with secretarial duties.
- To take booking request after office hours.
- To assist with customer service inquiries.
- To ensure that the checklist is filled in each shift, checked, and approved by the superiors and send on a daily basis to the reporting line.
- To ensure the filing of customer bills.
- To perform audit on guest bills.
- To collect guest preferences.
- To upsell hotel facilities.
- To program key cards.
- To follow up on Alice App requests.
- To assist with or accept other responsibilities in the office as required or requested by the leader on duty.
- To be responsible for their own cash floats.
- To adhere to policies and procedures in regard to appearance, hygiene and sanitation enforced.
- To attend Training given by reporting line.
- To carry out any associated clerical duties as and when required.
About you
The desired qualification for this role is at least a Higher School Certificate and a National Certificate level 3 in Front Office. The ideal candidate should have at least 2 years of experience in the same role in an international ultra-luxury resort and must be fluent in written and spoken English and French.
Position open to locals only
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
