Receptionist
(14614)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role
The Receptionist is the front liner under the general direction of the FOH / Asst FOH/ FOS, and within the limits of established hotel policies and procedures, overseas and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction.
Key Duties and Responsibilities
- Greets and welcome guests courteously upon arrival
- Answering and forwarding of all calls
- Relay and route written and verbal messages
- Check all equipment are in good working conditions and in quantity required
- Ensure cleanliness of the working area
- Perform Check in and handing out keys
- Carry out visits, accompany guest to room
- Keep an accurate room status at all times
- Dealt with payment and credit cards
- Perform room moves and Upgrades
- Checking guests out, preparing bills and taking payment
- Handle cash and foreign currency exchange
- Dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage
- Answering questions about facilities in the hotel and the surrounding area
- Prepare birthday list and guest list
- Dealing with any guest complaints or problems
- Inform reporting line for all guest complaints and request by email attach with Guest Incident Report(GIR)
- Forwarding callers to the appropriate extension /department
- To assist the Asst FOH/ FOS with secretarial duties
- Take booking request after office hours
- Assist with customer service inquiries
- Checklist need to be filled in each shift, checked and approved by Supervisor and send on a daily basis to reporting line.
- Ensure the filing of customer bills
- Perform audit on guest bills
- Collect guest preferences
- Upsell hotel facilities
- Run end of day
- Program key cards
- Follow up Alice App requests
- As required or requested by the leader on duty, assist with or accept other responsibilities in the office
- Is responsible for their own cash floats
- Respect policies and procedures in regards appearance, hygiene and sanitation are enforced.
- Attend Training given by reporting line
- Carry out any associated clerical duties as and when required
- Participate in any extra curriculum activities
About You
The desired qualification for this role is at least a School Certificate and a National Certificate level 3 in Receptionist or communication role. The ideal candidate should have at least 2 years of experience in the same role in an international ultra-luxury resort and must be fluent in written and spoken English and French.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
