Room Service Waiter
(8808)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role
The Room Service Waiter is responsible to always provide the highest level of customer service to our guests by providing them food and beverages in a timely manner as per set S.O.P.
Key Duties and Responsibilities
- To start working as per schedule.
- To have good product knowledge of the food & beverages served.
- To listen and to respond to customer complaints (acknowledge, apologise, etc.).
- To always proper room service policies/procedures.
- To adhere oneself to standardised room entering policies.
- To work well individually by following all S.O.Ps and to cooperate with all team members.
- To always maintain high standards of cleanliness of the IRD department.
- To be flexible on working hours.
- To always come prepared for a shift with a note pad, corkscrew, bottle opener, and pen.
- To handle cash and to be responsible for it as well as to be familiar with credit/debit card procedures.
- To always be courteous, pleasant, and well-groomed as per grooming standard.
- To attend staff meetings.
- To provide the highest level of customer service to both internal/external customers in a professional and hospitable manner.
- To carry out all other duties as delegated by the Manager/Supervisor/Order Taker.
- To collect and to check requisitions from store.
- To be responsible for organising, maintaining and cleaning of all venues falling under the IRD responsibilities and to deliver all necessary services.
- To act as Order Taker, when necessary.
- To help all colleagues during peak times as well to help in coordinating and setting up MEP.
- To abide to all procedures/policies for maintaining cleanliness of Poseidon bottle plant as well as for washing, filling, and delivering of bottles.
- To ensure that all service trays are clean and tidy; that setups are done as per S.O.P; and that food deliveries in rooms are always done as per the required standard.
About you
The desired qualification for this role is at least a School Certificate and a National Certificate Level 3 in Restaurant and Bar Service. The ideal candidate should have at least 2 years of experience in the same role in an international ultra-luxury resort and must be fluent in written and spoken English and French.
Position open for locals only
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
