Senior Procurement Manager
(21353)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About This Role
To provide strategic and operational leadership for the resort’s end-to-end procurement and supply chain function, ensuring robust governance, timely audit completion, commercially advantageous supplier agreements, reliable supply continuity and responsive service to the business. The role leads Procurement, Purchasing, Receiving and Stores through the Procurement Manager, while retaining executive accountability for standards, controls, priorities, deadlines and stakeholder confidence.
Key duties and Responsibilities
Develop and implement the resort's procurement strategy aligned with business objectives and budget targets.
Establish and maintain a robust supplier network for local and international sourcing.
Lead supplier selection, competitive tendering, and contract negotiations in accordance with procurement thresholds, governance requirements and approved policies.
Maintain an effective contract register and ensure all supplier agreements are current and properly documented.
Implement formal supplier performance reviews, including quality, pricing, service levels, and compliance metrics.
Provide strategic oversight of Receiving and Stores, ensuring effective inventory control, stock accuracy and operational service.
Monitor supplier lead times and implement contingency plans for critical imports and island logistics challenges.
Collaborate with Finance colleagues to strengthen working capital management and reduce supplier advances where appropriate.
Measure and report procurement performance to management and Global Office, including savings, cost avoidance, contract coverage, supplier performance, purchase-order cycle time, audit closure, policy compliance, emergency purchasing and stakeholder service.
Conduct regular market benchmarking and spend analysis to maximize value for money.
Build trusted, supportive working relationships with all Heads of Department, establishing clear communication, service expectations, accountability and timely resolution of procurement matters
Build trusted, supportive working relationships with all Heads of Department, establishing clear communication, service expectations, accountability and timely resolution of procurement matters.
Chair regular stakeholder prioritisation reviews and provide transparent updates on sourcing activity, contracts, deliveries, risks, savings and overdue actions.
Educate departmental colleagues and internal stakeholders on procurement governance, audit requirements, ethical sourcing, documentation standards and the consequences of non-compliance.
Develop the team to become subject-matter experts through coaching, cross-training, role clarity, performance objectives, succession planning and structured development plans.
Review the functional organisation as capability develops, including opportunities to strengthen specialist accountability or create roles such as Stores Manager, subject to business need and approval.
Use iScala, Hyperion and advanced reporting tools to support procurement projections, budget control, commitments, forecasting, analysis and management visibility.
Partner with Finance, Legal, Operations, Engineering, Food & Beverage and other functions to ensure specifications, budgets, approvals, risk controls and contractual commitments are aligned.
Promote ethical, sustainable and locally responsible sourcing where commercially and operationally appropriate, without compromising quality, safety or guest experience.
Maintain robust procurement controls covering vendor onboarding, due diligence, master data, supplier advances, approval workflows, purchasing authorizations and supporting documentation.
Ensure receiving and storage practices meet food safety (HACCP), health and safety and hygiene standards, including inspection of incoming goods, temperature control and stock rotation.
Ensure the team declares conflicts of interest and complies with the gifts and hospitality, anti-bribery and supplier code of conduct policies.
Undertake other duties reasonably aligned with the seniority, purpose and evolving needs of the role.
Decision Rights and Accountability
Accountable for the effectiveness, compliance and performance of the overall procurement and supply chain function.
Authority to lead tenders, evaluate suppliers, negotiate commercial terms and make evidence-based award recommendations.
Authority to approve transactions and execute agreements within the delegated authority matrix; items outside authority must be escalated with a clear recommendation.
Success Measures
Audit actions completed by deadline with evidence accepted and no repeat control failures.
Contract renewals completed ahead of expiry with documented market testing and approved commercial outcomes.
Validated savings and cost avoidance, while protecting quality, continuity and service.
Reduced purchase-order cycle time, retrospective purchasing and avoidable emergency buying.
High policy and procedure compliance across Procurement, Receiving, Stores and business stakeholders.
Supplier performance reviews completed according to the agreed schedule, with documented corrective actions and measurable improvement.
Improved stakeholder confidence, communication and accountability.
Greater team expertise, cross-functional coverage and succession readiness.
Competencies and Behaviors
Acts with honesty, impartiality and transparency in all supplier and commercial dealings.
Commercial judgement: makes evidence-based decisions that balance cost, quality, risk and supply continuity.
Builds credibility with senior leaders and secures commitment to procurement standards.
Takes ownership of deadlines, controls and outcomes, and holds others to agreed standards.
Coaches the team, builds cross-coverage and strengthens succession readiness.
Service orientation responds promptly to business needs while protecting governance and the guest experience.
About You
Minimum six years of progressive experience in procurement, purchasing or supply chain management, including experience in a managerial or senior leadership role.
Demonstrated experience leading contract negotiations, competitive tenders, supplier due diligence, renewals and supplier performance management.
Proven ownership of audit preparation, corrective action closure, procurement governance and internal control improvement.
Luxury hospitality, resort, multi-outlet or similarly complex service-sector experience strongly preferred.
Strong commercial acumen, analytical judgement and understanding of total cost of ownership, value creation and supply risk.
Advanced stakeholder management and influencing skills, with the credibility to challenge constructively and secure accountability from senior operational leaders.
Practical leadership experience across procurement, purchasing, receiving and stores teams, including capability building and succession planning.
Working proficiency in iScala and Hyperion, supported by advanced Excel and management-reporting capability.
High standards of integrity, confidentiality, fairness and impartiality in supplier and commercial decision making.
Excellent written and spoken English; additional languages are advantageous.
Knowledge of processes, suppliers and supply chain management in Mauritius highly preferred.
Bachelor’s degree in Procurement, Supply Chain, Business, Finance or a related discipline preferred, but not mandatory where equivalent senior experience is demonstrated.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
