Supervisor, Beach
(11375)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role
The Supervisor, Beach is responsible for supervising the day-to-day beach service operation & representing the Manager, Beach or Assistant Manager, Beach during his/her absence.
Key Duties and Responsibilities
- To ensure that all guests are greeted, welcomed and seated in a courteous, polite and helpful manner.
- To attend to all guests promptly.
- To ensure that everyone is prompt and ready to work.
- To ensure excellent condition of beach furniture at all times.
- To ensure that fully set beach mattresses and beach loungers are provided to guests whenever guests come on the beach.
- To ensure daily par stock level of beach linen for excellent service.
- To ensure that guests are not disturbed during their relaxing time on the beach and to report immediately if otherwise.
- To ensure complete privacy and discretion of guests.
- To ensure that full closing is done at the end of the day.
- To ensure that the beach is clean at all times and to take immediate actions if otherwise.
- To be fully conversant with the Beach Service operation and to efficiently manage all the shifts.
- To take a keen interest in the current business situation and to bring in sound ideas to increase profit, decrease spending, upsell orders, beach dinners and maximize guests’ expense where possible.
- To efficiently administer and action the daily mail, guest report lists, staff schedules, leaves forms and other paperwork that is required and to ensure accurate notes are kept and are accessible.
- To communicate with Assistant Manager, Beach/Manager, Beach on particular guests’ requirements, and to maintain a close and professional working relationship with the kitchen at all times.
- To ensure that safety of the working environment in the department is maintained.
- To ensure that a briefing (line up) is held on a daily basis and important events are communicated to all employees.
- To assist the Assistant Manager, Beach/Manager, Beach by involving in all staff-related issues and to handle them in a professional manner.
- To participate in On-The-Job training of new members of the staff and to the newly promoted staffs also.
- To understand the need for training and development of all individuals and to take a proactive approach in training the employees on their responsibilities regarding Fire and Bomb Safety, Health and Safety and Food Hygiene.
- To attend meeting with the Manager, Beach/Assistant Manager, Beach on a daily basis and to cascade down all the information to the team.
- To ensure that the operations hours are well covered at all times.
- To ensure that inventory is carried out on a monthly basis and that the report is sent together with action plan to reduce breakages.
- To assist the Manager, Beach/Assistant Manager, Beach in managing the weekly forecast and all the colleagues’ vacations, Refund offs, Public Holidays to ensure that the man-hour are properly and fairly carried out.
- To ensure the compliance with Hygiene and Health and Safety legislation/guidelines.
- To promote and market the business.
- To oversee stock levels.
- To order supplies.
- To handle customer enquiries and complaints.
- To cross-sell other Food & Beverage Outlets and Resort facilities.
- To prepare and present staffing reports.
- To keep statistical and financial records.
- To produce plans to increase/maximize sales and profits.
- To handle administration and paperwork.
- To liaise with customers, employees, suppliers, sales representatives etc.
About You
The desired qualification for this role is at least a School Certificate and a National Certificate level 3 in Restaurant and Bar Service. The ideal candidate should have at least 2 years of experience in the same role in an international ultra-luxury resort and must be fluent in written and spoken English and French.
Position open for locals only
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
