Supervisor Floor

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Supervisor Floor
(13518)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

The Supervisor, Floor will assist the Assistant Manager, Housekeeping in daily management of the Suites, Linen Room, Uniform Room and all the Public Areas by ensuring full maintenance as well as highest guest satisfaction. The Supervisor, Floor is responsible of the daily operation of these areas, ensuring they are running efficiently and as per resort standards.

Key Duties and Responsibilities

To assist the Assistant Manager Housekeeping/Manager, Housekeeping/Executive Housekeeper in monitoring and coordinating all aspects of the housekeeping operation.
To attend to duty on time, in correct uniform and well-groomed.
To attend, prepare and lead the daily briefing.
To follow the Resort’s key control policy.
To oversee and coordinate all Housekeeping members, ensuring that guests receive prompt and courteous service.
To ensure that all areas of the operation are running as per the Resort standard procedures and policies.
To constantly strive to please all guests that he/she may meet during his work hours.
To ensure that all services offered in the Housekeeping department are always available and are carried out with the utmost efficiency and courtesy as per the Departmental Operations Manual through effective supervision.
To conduct Standard testing based on LQA Standard.
To liaise with the Laundry and Engineering departments to ensure the smooth flow of linen supplies and repair work.
To liaise with the Front Office on anticipated guest check‑ins, check‑outs, room assignments and rooming list etc.
To ensure that all V.I.Ps are checked prior to the arrival of the guest for 100% readiness.
To carry out inspections of assigned areas and to ensure highest possible standard of cleanliness and maintenance of all areas.
To monitor and report to the Assistant Manager Housekeeping/Manager, Housekeeping/Executive Housekeeper regarding the upkeep of furnishings, facilities, and equipment.
To carry out good communication with team members, ensuring their performance is effectively managed.
To ensure that all Team Members are attending to duty in proper uniform, on time and well-groomed.
To ensure all colleagues are trained and introduced to their duties as per Resort standards and policies.
To brief and to ensure that daily information is communicated and kept updated on coordination boards and that team members are receiving the correct and updated information.
To attend department briefing with Manager Housekeeping/Executive Housekeeper, ensuring a complete understanding of task for self and team members.
To be fully trained on all Housekeeping tasks and procedures to be able to assist guest room valets with any requirements.
To have full knowledge of the Resort layout of guest rooms, corridors, storage space and back of house areas.
To ensure all guest requirements are adhered to as per the Resort standards.
To coordinate and to manage deep cleaning and special task schedules, ensuring rooms and floor areas as per Resort standards.
To ensure training needs of all Team Members are monitored, analysed, and executed as per Resort standards.
To coach, counsel, and discipline staff, providing constructive feedback to enhance their performance.
To be flexible in working hours and scheduling as per Resort requirements.
To be fully trained on Resort emergency procedures and First Aid as per Resort standards.
To assist in overseeing departmental operating equipment and supplies, ensuring they are maintained and stocked.
To assist subordinates during daily peak periods.
To participate in Housekeeping meetings and to make suggestions for improvements to the Manager Housekeeping/Executive Housekeeper.
To participate in the multi – skilling philosophy of the department.
To respond to changes in the department function as dictated by the Industry, Company, and Resort.
To work as scheduled to a rotating roster which will include morning, afternoon, evening, and overnight shifts, this will also include weekends and public holidays ( as per Mauritian Law ).

About you

The desired qualification for this role is at least a School Certificate and a National Certificate Level 3 in Housekeeping. The ideal candidate should have at least 2 years of experience in the same role in an international ultra-luxury resort and must be fluent in written and spoken English and French.

Position opens only for Locals

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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