Supervisor - IRD 
(20834)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

The In-Room Dining (IRD) Supervisor is responsible for overseeing the daily operations of the In-Room Dining department, ensuring exceptional guest service, timely order delivery, and adherence to luxury hospitality standards. The role involves supervising team members, maintaining service quality, coordinating with kitchen and other departments, and ensuring guest satisfaction at all times.

Key Duties and Responsibilities

Operational Management

• Supervise daily In-Room Dining operations and ensure smooth service delivery.
• Coordinate with the kitchen team to ensure timely preparation and dispatch of orders.
• Monitor food quality, presentation, and service standards.
• Ensure all guest orders are accurately taken, prepared, and delivered within established timelines.
• Handle guest inquiries, requests, complaints, and special requirements professionally.

Team Supervision

• Lead, motivate, and support IRD team members during shifts.
• Conduct daily briefings and communicate operational updates.
• Train and coach colleagues on service standards, product knowledge, and guest engagement.
• Monitor staff performance and provide constructive feedback.

Guest Experience

• Maintain Forbes, LQA, and resort service standards at all times.
• Anticipate guest needs and create memorable dining experiences.
• Follow up with guests after service to ensure satisfaction.
• Personalize service based on guest preferences and special occasions.

Administrative Duties

• Prepare shift reports and maintain accurate records.
• Ensure proper handling of billing and posting procedures.
• Monitor inventory levels, equipment, and operating supplies.
• Assist with scheduling and manpower planning when required.

Health, Safety & Compliance

• Ensure compliance with hygiene, food safety, and sanitation standards.
• Maintain a safe working environment for colleagues and guests.
• Ensure departmental policies and procedures are followed.

About You

• Diploma or Certificate in Hospitality Management, Food & Beverage, or related field.
• Minimum 2-3 years of experience in Food & Beverage operations, including at least 1 year in a supervisory role.
• Experience in luxury hospitality or five-star resort environment preferred.
• Strong understanding of In-Room Dining operations and guest service standards.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.