Supervisor Mini bar 
(13516)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

The Minibar Supervisor shall assist in directing and organizing the IRD restaurant staff. To ensure, first class service, food & beverage offerings, and marketing to maximize profits and guest satisfaction.

Key Duties and Responsibilities

• Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
• Responsible for all departmental induction training and on the job training of new members of staff and newly promoted staff.
• Supervising the floor during operational periods to ensure that the Restaurant IRD standards and steps of service are met through all guests’ interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Requisition to be done through the hotel requisition system.
• To attend daily briefing (line up) and communicate important events/ information to all employees.
• Assist the Restaurant Manager IRD in conducting appraisals.
• To ensure safety of the working environment and in the outlet’s, environment is maintained
• To take a keen interest in business situation and to bring in sound ideas to increase profit, reduce expenses, up selling, and maximizing guests spent where possible.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels are accurate based on hotel and outlet business levels.
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
• Ensure basic standard operating procedures are in place and are in compliance with Mauritian Laws, SGS, Kerzner International and LQA.
• Ensure that all pantries are cleared of IRD soiled opex/minibar empty bottles on a regular basis
• Replenishing of all room minibars, cleanliness and ensuring that all billing is done accurately
• Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
• Interact positively with customers by promoting and cross selling hotel facilities and services.
• Resolve problems to the satisfaction of involved parties.
• Answer telephones in a clear voice, coordinate and document all important issues
• Organize and manage special events in the restaurant IRD such as private dinners
• Maintain rapport with all departments and attend relevant meetings when required.
• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments to ensure consistency.
• Utilize computer and POS to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures.
• Ensure that all standards and hotel cash handling procedures are met.
• Maintain cleanliness and maintenance of IRD restaurant / minibar pantries daily.
• Solicit feedback from guests concerning the service and food & beverage offerings from IRD restaurant
• Work closely with the Restaurant Manager IRD, Assistant Restaurant Manager IRD in monthly beverage inventory and China/glass/silver/linen inventory/ minibar inventories
• To efficiently administer and action the daily mail, guest report lists, staff schedules, leaves forms and other paperwork that is required and to ensure accurate notes are kept
• Ensure all daily and monthly reports are detailed and submitted in a timely matter
• Assist the restaurant manager IRD in Marketing privates’ dinners to ensure that all promotions and collateral updates are done in a timely matter.
• Assist the Restaurant Manager IRD in planning and setting up special events   
• To proactively promote and exceed agreed GSQ score target.
• To understand the need for training and development of all individuals and to take a proactive approach in training employees on their responsibilities regarding Fire and Bomb Safety, Health and Safety and Food Hygiene.
• To follow up all setup/cleanliness and service of meeting room
• On daily basis to follow up all venues (such as salon and others) setup / service and other needs
• To efficiently maintain cleanliness of bottle plant on daily basis and follow up bottles filling, recording all deliveries

About You

The desired qualification for this role is at least a Higher School Certificate. The candidate should have at least 2 years of experience in the same role in an International Ultra-Luxury resort and must be fluent in written and spoken English and French.

Positions open for Locals only 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.