Waiter, In Room Dining
(17968)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary:
A room server will Endeavour to provide the highest level of customer service to our guests at all times in the room & suite.
Beverage, both alcoholic and non-alcoholic in nature, as well as some food items, will be provided to our guests in a timely manner.
Key Duties and Responsibilities:
- Display knowledge of the suite food menu, wine & liquor menu, employee handbook.
- Must understand all aspects of the training manual and use as reference when necessary
- Must listen and respond to customer complaints (acknowledge, apologize, ect)
- Must maintain proper suites policies/procedures at all time
- Perform standardized opening and closing suites procedures (as outlined in the staff training manual)
- Must work well individually and as part of a team.
- Must maintain high standards of cleanliness and acceptable levels of department appearance at all times.
- Required to work on flexibility hours & on occasion be available to cover shifts
- Always come prepared for a shift with a note pad, corkscrew, bottle opener, and pen.
- Must handle cash, be familiar with credit/debit card procedures, and be responsible for sum of money at times.
- Must be courteous, pleasant, and well groomed at all times.
- Must attend and participate in all training sessions and staff meetings throughout the season
- Provide the highest level of customer service to both internal/external customers in a professional and hospitable manner.
- Must carry out all other duties as delegated by the superior.
- Responsible for organizing, maintaining and cleaning of the there department & still room.
- Act in the capacity of a shift leader when required.
About You:
- Must have completed smart serve beverage & food service training
- Previous serving experience an asset
- Ability to work in a fast paced environment
- Excellent customer service skills
- Minimum school certificate
- Third language if possible
- Food Handler's Certificate
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
