General Manager, One&Only Hudson Valley
(20383)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
One&Only Hudson Valley is set to open in 2028 and will feature a luxury resort and private homes in Upstate New York. This destination will offer a tranquil countryside escape just outside Manhattan, with a focus on wellness, longevity, immersive learning, and gastronomic innovation. The resort will include 61 cabins, guest rooms, and suites, as well as exceptional culinary experiences and a Longevity Hub by Clinique La Prairie. The residences and luxury resort will open concurrently, providing a unique experience grounded in the natural beauty and cultural richness of the Hudson Valley
An exceptional opportunity exists for an experienced and dynamic hospitality professional to lead the pre-opening and successful launch of a world-class luxury resort. We are seeking a visionary General Manager with a proven track record of delivering luxury hospitality experiences and successfully managing pre-opening projects from concept through to operational excellence.
This role requires a strategic leader who combines commercial acumen with operational expertise and an unwavering commitment to exceptional guest experiences. The successful candidate will oversee every aspect of the resort's pre-opening, including recruitment, operational planning, financial performance, brand implementation, and the development of a high-performing team.
Key Responsibilities
- Lead and manage all phases of the resort's pre-opening activities, ensuring readiness for a successful opening.
- Develop and execute the resort's strategic business plan, operational framework, and annual budgets.
- Recruit, inspire, and develop an exceptional leadership team while fostering a culture of excellence, accountability, and service.
- Establish all operational policies, procedures, and service standards aligned with luxury hospitality expectations.
- Drive revenue growth through effective commercial strategies, pricing, sales, and marketing initiatives.
- Oversee financial performance, including budgeting, forecasting, cost control, and profitability.
- Build strong relationships with owners, investors, local authorities, tourism partners, and the surrounding community.
- Ensure full compliance with all legal, health, safety, environmental, and regulatory requirements.
- Champion sustainability initiatives and corporate social responsibility programs where appropriate.
- Position the resort as a market-leading luxury destination through innovation and operational excellence.
Experience requirments:
- Minimum 10–15 years of progressive leadership experience in luxury resorts
- Demonstrated success leading at least a resort pre-opening.
- Strong knowledge of luxury hotel operations across rooms, food and beverage and wellness
- Proven commercial leadership with a strong record of driving revenue and profitability
- Outstanding leadership, coaching, and team development capabilities.
- Excellent financial management, budgeting, and analytical skills.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
