Driver 
(17081)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Alongside ancient rainforest, within the lush green expanse of a working tea plantation, One&Only Nyungwe House is an idyllic eco retreat offering once-in-a-lifetime experiences in the heart of magical Rwanda. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in Nyungwe’s environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish. 

• Position                           Driver
• Level                                   Colleague
• Department                         Front Office
• Reports to                           Front Office Manager
• Subordinates                      None

 2  Job Details & Requirements

Job Summary

Responsible for driving the hotel vehicles and take Colleagues, guests, executives or dignitaries to their destination safely and efficiently. Duties include providing navigational skills in reading maps and avoiding traffic-laden areas, and ensuring Colleagues, Guests are taken cared of while in journey to their destinations.

Key Duties and Responsibilities

• Adhere to all resorts rules and regulations as per service standards policies and procedures.  
• Must be fully aware of the Resort emergency procedures.
• Adhere on the grooming policy with no fail.
• To be up to date on the Departmental Revenue targets and be a team player towards achieving set goals.
• To have an in-depth knowledge of Resort’s products and to be able to maximise revenue by capturing all opportunities.
• Promote the Resort and other departmental products to increase the overall revenue.
• Notify appropriate Colleagues for any vehicle maintenance needed.
• Ensure to have an excellent product knowledge about the Resort.
• Treat Colleagues, internal and external guests fairly to develop and maintain positive working relationship.  Extend utmost courtesy to all guests and colleagues within the workplace.
• Engage with guests and encourage feedback of the stay or areas for improvement to help achieve JD power and Mystery Shopper targets.
• Document all vehicle incidents (e.g. damages, accidents) and provide reports of incidents to Front Office Manager.
• Report accidents, injuries, and unsafe work conditions to Front Office Manager.
• Maintain confidentiality of proprietary information such as guest’s data or in any information that needs to be confidential in nature to protect the company.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Transport guests to/from Airport using property vehicle or any other destinations the guests have requested as per their reservation.
• To ensure all checklists are completed on every shift.
• Perform other reasonable job duties as requested by the Front Office Manager.
• Ascertain guests’ needs while in transit are met efficiently and effectively from car amenities such as magazine, water to vehicles air conditioning including music sound system that is up to guest satisfaction.
• Ensure that all guests luggage is accounted and loaded to the vehicle prior to departure from the pickup point.
• Performs other duties and responsibilities as assigned by supervisor
• Performs intermediate skilled work maintaining and repairing Company cars and small Equipment
• Maintains cleanliness around the surrounding of his area of responsibility 
• Performs repairs and maintenance of small machines and various other equipment
• Inspects and services Company Vehicles, machines, and other equipment
• Performs tune-ups on cars, machines and small golf cart
• Diagnoses heating and air conditioning systems and makes repairs
• Inspects suspension and exhaust systems and makes repairs
• Assists in the overhaul and replacement of major drive chain components such as engines, transmissions, etc.
• Assists in ordering and obtaining necessary parts and supplies
• Fuels, washes, and cleans company’s vehicles
• Assists in coordinating the use of company’s vehicles
• Assists with loading and unloading of warehouse supply trucks
• Tows broken-down vehicles
• Responds to after hour emergencies as requested
• Advise management on mechanics matters

Skills, Experience & Educational Requirements

• Need to hold a valid local Driving License (Category B & D) and be well knowledgeable with Rwanda’s traffic laws.
• Fluency in English is essential; any additional languages is preferable.
• Must be willing to learn and skilled to perform the job of a Driver.
• Any job experience in the Hospitality sector and Front Office/Transportation department in a resort environment (preferable five star) is a valuable addition.
• Ability to lift heavy objects to complete duties and guest requests.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to have strong guest-oriented services and communication skills.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.