Fitness &Yoga Host 
(11658)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Alongside ancient rainforest, within the lush green expanse of a working tea plantation, One&Only Nyungwe House is an idyllic eco retreat offering once-in-a-lifetime experiences in the heart of magical Rwanda. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in Nyungwe’s environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish. 

Responsible for delivering exceptional wellbeing services and treatments to resort guests at the Club One & Spa in accordance with One&Only brand standards, while maintaining excellent five-star service and guest care, as well as upholding cleaning, personal hygiene, and grooming standards. Also accountable for revenue generation by promoting wellbeing services, retail products, and upselling and cross-selling to other business centers within the wellness, Spa, and Resort.

To arrange personalized wellbeing outdoor activities and services for guests at One&Only Nyungwe House, in direct coordination with other departments. This includes organizing daily activities in alignment with One&Only Nyungwe House services and operations, and effectively communicating planned activities for the day with the Front of House (FOH) team.

Key Duties and Responsibilities

 As a Yoga Instructor-

• Lead yoga classes for resort guests, including group sessions, private lessons, and specialized workshops.
• Develop and implement yoga sequences that align with guests' needs and preferences, incorporating elements of relaxation, meditation, and physical exercise.
• Provide clear and concise instructions during classes, offering modifications and adjustments to accommodate different skill levels and abilities.
• Create a welcoming and inclusive atmosphere, fostering a sense of community among participants.
• Maintain a clean and organized yoga studio, ensuring that equipment is properly set up and sanitized before and after each session.
• Stay updated on current trends and developments in yoga practice, incorporating new techniques and styles into your classes as appropriate.
• Educate guests about the benefits of yoga and promote additional wellness services offered by the resort.
• Build relationships with guests, addressing any concerns or questions they may have and offering personalized recommendations for their wellness journey.
• Collaborate with other resort staff members to coordinate class schedules, special events, and promotional activities.
• Adhere to all safety guidelines and protocols, always ensuring the well-being of participants.
• Set and strive to achieve targets for class attendance and revenue generation, utilizing strategic marketing tactics and guest engagement techniques.
• Implement cross-selling initiatives by promoting other resort services and amenities during yoga sessions, such as spa treatments, healthy dining options, or outdoor excursions.
• Foster repeat clientele by delivering exceptional service and personalized attention, cultivating a loyal following of guests who return for the enriching experience you provide.

As a Fitness Instructor-

• Lead fitness classes such as workout, aerobics, Pilates, spinning, and strength training.
• Develop and implement personalized fitness programs for resort guests based on their goals, fitness levels, and any medical considerations.
• Provide individualized instruction and guidance to guests during workouts to ensure proper form and technique.
• Conduct fitness assessments and consultations to evaluate guests' fitness levels and establish realistic goals.
• Maintain a clean and organized fitness facility, ensuring that all equipment is in proper working condition.
• Stay informed about the latest trends and developments in fitness and wellness to continuously enhance programming and services.
• Promote fitness-related activities and events within the resort, encouraging guest participation.
• Assist in the development of marketing materials and promotional campaigns to attract guests to fitness offerings.
• Collaborate with other resort departments, such as spa services and recreational activities, to provide integrated wellness experiences for guests.
• Uphold safety protocols and emergency procedures to always ensure the well-being of guests and staff.
• Demonstrate excellent customer service skills, addressing guest inquiries and concerns in a professional and timely manner.
• Set and achieve targets for guest engagement and participation in fitness classes and personalized training sessions.
• Cross-sell spa services and packages to fitness clientele, promoting a holistic approach to wellness and relaxation.
• Cultivate relationships with guests to encourage repeat business, providing excellent service and personalized attention to their fitness needs and goals.

Additional responsibility

• Safeguard the well-being of resort guests by enforcing pool regulations and safety protocols, ensuring a secure and enjoyable environment.
• Provide attentive and courteous assistance to guests, addressing inquiries, and attending to their needs with professionalism and efficiency, enhancing the overall guest experience.
• Respond swiftly and effectively to any emergencies or incidents, implementing established protocols and coordinating with relevant personnel to ensure the safety and well-being of all guests.
• Organize and lead e-bike excursions for resort guests, ensuring a safe and enjoyable experience.
• Provide thorough instruction and guidance on e-bike operation, safety procedures, and route navigation to participants.
• Conduct pre-ride equipment checks and maintenance to ensure the proper functioning and safety of e-bikes.
• Plan and design engaging and scenic routes that cater to various skill levels and interests, highlighting local points of interest and attractions.
• Accompany guests on e-bike tours, offering insightful commentary and information about the surroundings, flora, fauna, and cultural heritage.
• Monitor group dynamics and individual needs during excursions, adapting plans and pace as necessary to ensure a positive and rewarding experience for all participants.
• Collaborate with resort staff to coordinate logistics, manage equipment inventory, and promote e-bike activities through marketing and guest communications channels.

STANDARDS/OPERATIONS

• Perform all wellness services at an exceptional standard, as per One&Only protocols and standards taught in training, whilst tailoring to the guest’s specific needs.
• Carry out an in-depth consultation with each guest prior to offering wellness services, ensuring medical history and concerns are identified and considered.
• Provide the exceptional guest experience by thinking above and beyond.
• Maintain equipment and facilities, e-bike, gym, pool, and at outside activities pathway, keep area clean and organized as per the resort’s standards.
• Follow any maintenance issues and maintain the log or issue work order.

GUEST RELATIONS

• Maintain the highest standard of guest service by following One&Only protocols and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to Colleagues.
• Always ensure confidentiality and professionalism including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the Head of the Department so that they can be handled promptly and effectively.

HEALTH, SAFETY & HYGIENE

• Perform all wellness activities in a professional, hygienic, and safe manner for all guests, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilization and hygiene of all equipment, products, and preparation areas.
• Day to day responsibility for equipment, products, cleanliness and hygiene of the services and preparation areas.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. 
• Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests at the fitness center, pool and wellness area.
• Work together with Housekeeping Attendants where required in maintaining additional cleanliness and hygiene in the fitness, pool and wellness. facilities.

GENERAL RESPONSIBILITIES

• Maintain a high standard of appearance and personal hygiene as laid down by the wellness department standard.
• Always be punctual and prepared in advance of duty time or in the event of pre booked wellness activities.
• Support all departments in the Resort where necessary including covering Reception duties as and when required.
• Must adhere to training as set down by the wellness department and attend all training courses as deemed necessary.

Skills, Experience & Educational Requirements

Knowledge & Skills

• Any of the specialized areas of interest, ability or training would be relevant.
  • Knowledge of holistic therapies, fitness instruction and training
• Any job experience in the Hospitality sector and Facilities department in a resort environment (preferable five star) is a valuable addition.
• Good communication skills and teamwork.
• Flexible and positive attitude.
• Confident in interacting with the guests and Colleagues.
• Must be confident to plan and responsible to work out daily duties independently

Additional Requirements

Fluency in English is essential, any additional languages are preferable

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.