Guest Expirience Host
(11662)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Alongside ancient rainforest, within the lush green expanse of a working tea plantation, One&Only Nyungwe House is an idyllic eco retreat offering once-in-a-lifetime experiences in the heart of magical Rwanda. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in Nyungwe’s environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish.
<span 72="">Job Description – Host, Guest Experience
<span 72="">1 Position Details
<span 72=""> 2 Job Details & Requirements
<span 72="">Job Summary
<span 72="">Organize, arrange and follow through personalised tours and itineraries, field activities and services for the guests of One&Only Nyungwe House, through direct or indirect co-ordination with other departments and external/governmental excursion providers.
<span 72="">Being responsible for accurate and timely information delivery to guests with regards to history, cultural heritage as well as natural particularities of the property and destination. Additionally, responsible for daily activities, in line with One&Only Nyungwe House services and functionalities. When necessary and appropriate accompanying guests on arranged excursions and activities.
<span 72="">Key Duties and Responsibilities
<ul 72="" style="-webkit-tap-highlight-color:rgba(0, 0, 0, 0); background-color:#ffffff; color:#000000"><span 72="">Skills, Experience & Educational Requirements
<span 72="">Knowledge & Skills
<ul 72="" style="-webkit-tap-highlight-color:rgba(0, 0, 0, 0); background-color:#ffffff; color:#000000">- Knowledge of African and Rwandan flora and fauna, natural history, history and culture.
- Natural Sciences.
- Professional guiding with Knowledge of wild life
- 4WD competency would be an advantage.
- Medium- rigid heavy vehicle driver license or willingness to acquire.
- Fluency in English is essential, any additional languages are preferable.
- Folios and billing knowledge are desirable
- Knowledge in luxury products, service, and brands
- Proficiency in MS Office and Micros Opera PMS is required
- ALICE & SAGA Platform previous experience is desirable
<span 72="">
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.