Host / Butler

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Key Duties and Responsibilities

• PPE (Personal Protective Equipment) provided by the Resort must always be used.
• Hygiene & Safety measures dictated by both Local Government and the Resort shall be followed.
• Responsible for the disinfection, cleanliness and proper function of the assigned golf cart. 
• Maintain standardized use of radio and mobile as per stablished by the Resort.
• Complete the Host’s Daily Log in ALICE Platform.
• Inspect arriving guestrooms after Housekeeping cleaning.
• Inspect and sanitize all equipment that our guest may need in order to ease their stay.
• Ensure special requests are met prior guest arrival.
• Greet and provide in Room check-in to all guests.
• Follow luggage standards as per procedure, maintaining a good relationship with the bell staff department.
• Coordinate and ensure guests’ services such as spa appointments, dining reservations or activities bookings, among others.
• Coordinate cleaning time frame daily for all guests. Ensure housekeeping services are performed within timeframes requested by guests.
• Maintain an effective communication with all your guests through Messaging. Provide all accurate and appropriate information to the guests in house in a timely manner.
• Have a good knowledge of all in-room system and items such as TV, Wifi, Speakers, coffee machine, etc. in order to assist the guests efficiently.
• Offer, and perform if agreed, personalized services such as packing and unpacking, guests’ belongings tidy up, clothes pressing, laundry management, shoe shining, among others.
• Create extra special moments for guest at every opportunity, including recognizing celebrations such as birthdays and anniversaries, among others.
• Monitor guest whereabouts and agenda while at the Resort in order to ensure an appropriate and timely response to any last-minute request.
• Provide effective resolution to any guest complaint ensuring all guests depart the resort happy and satisfied with their stay.
• Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities (both on property or offsite).

• Report Lost and Found property according to Policy & Procedure.

• Ensure glassware, chinaware and cutlery in the rooms are clean, stain-free and displayed as per standard.
• Deliver guest’s folios and confirmation letters to guestrooms.
• Coordinate and ensure Maintenance requests and repairs are completed in a timely and professional manner.
• Maintain polite and professional interpersonal relationship with both colleagues and guests.
• Conduct a pre-shift briefing under the supervision of a departmental leader
• Respond to guest calls for Host Service within 10 minutes.
• Maintain confidentiality and privacy of all guests.
• Possess a full understanding of the Refreshment Center operations and products.
• Responsible for monitoring Refreshment Center requests and delivery for guests.
• Send items needed from the Refreshment Center through ALICE Platform to the Connectivity Center.
• Coordinate and request items from the Refreshment Center, including daily fruits, snacks and/or amenities.
• Coordinate the delivery of any item requested by the guest and in cooperation of the other departments.
• Plan snacks and fruits based on Refreshment Center menu availability.
• Prepare coffee station accordingly to guest preferences.

   

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.