Director of Groups & Special Events
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
- Forecast and report financials to executive team monthly, quarterly and annually.
- Develop and manage yearly department budget.
- Manages and controls expenses and looks for cost cutting opportunities.
- Liaises with the Resident Manager and Department Heads when there is a special need or request made by the clients which may require to make an exception or change our standards/policies.
- Conducts such functions as interviewing, hiring, employee orientation, performance appraisal, coaching, counselling.
- Conducts Yearly reviews to the Groups & Special Events team members
- Ensures that the Groups & Weddings data base is up to date
- Resolves any complaints, questions or comments from guests
- Reviews with all Managers any information of past, present and upcoming events.
- Coordinates functions and activities with other department heads as appropriate.
- Keeps aware of trends, systems, practices and equipment in food & beverage through trade literature and actual visits.
- Ensures that all the information generated by the department such as BEOS, Groups & Weddings Resumes, e-mails, Agendas, and paperwork have been completed properly.
- Prepare special reports and handle special projects and assignments as directed by the Resident Manager.
- Develop a strong working relationship with all departments to maintain standards of performance and effective communication with all.
- Responsible for the department duties on the Resort Hurricane’s Shelter operational chart and functions.
- Generates Internal Agendas for any special project or event assigned directly by General Management
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
