Director of Wellness
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
The Director of Wellness is responsible for overseeing all operations of the spa to ensure an exceptional guest experience. This role involves managing the spa team, including therapists and support staff, maintaining high standards of service and quality, and ensuring the smooth daily functioning of the facility. The Director will develop and implement new treatments and services, promote a relaxing and welcoming environment, and ensure compliance with health and safety regulations.
Key responsibilities include budgeting and financial management, driving sales and revenue growth, maintaining cleanliness and ambiance, and fostering a culture of excellence and customer satisfaction. The Director will also collaborate with marketing to promote the spa’s offerings and ensure the team is well-trained and motivated.
The ideal candidate will have strong leadership skills, a passion for wellness and customer service, and experience in managing luxury or wellness facilities. They should be proactive, detail-oriented, and committed to creating a tranquil and rejuvenating experience for all guests.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
