Food & Beverage Manager

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Key Duties and Responsibilities

Responsible for overseeing all food and beverage operations within a hospitality establishment. This position entails managing all aspects of the F&B department to ensure high quality, service, and profitability standards. The F&B Manager works closely with the Diector of Restaurants and other departmental managers to deliver exceptional guest experiences and achieve business goals.

Core Work Activities

• Oversee daily operations of all food and beverage outlets.
• Ensure efficient, cost-effective, and high-quality service delivery.
• Develop and implement operational standards and procedures.
• Prepare and manage the F&B department's budget.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost-control measures while maintaining quality.
• Foster a positive and collaborative working environment.
• Ensure exceptional guest service and satisfaction.
• Handle guest complaints and feedback professionally and efficiently.
• Develop and implement strategies to enhance guest experiences.
• Collaborate with chefs and F&B managers to create innovative and appealing menus.
• Ensure menus reflect current trends, guest preferences, and profitability.
• Oversee menu pricing and portion control.
• Ensure compliance with health, safety, and sanitation regulations.
• Maintain high standards of cleanliness and food safety.
• Develop and execute marketing strategies to promote F&B outlets and services.
• Work with the marketing team to create promotional materials and campaigns.
• Analyze market trends and competitor activities.
• Oversee procurement and inventory management for F&B supplies.
• Plan and oversee the execution of F&B aspects of events and banquets.

Skills, Experience & Core Work Activities

• Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field. Advanced certifications in food and beverage management are a plus.
• Minimum of 2-5 years of experience in food and beverage management, with at least 2 years in a senior managerial role.
• Proven track record of successful F&B operations management in a high-volume establishment.
• Strong leadership and team management skills.
• Superior guest service and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in F&B management software and Microsoft Office Suite.
• Exceptional organizational and multitasking abilities.
• Proficient English and Spanish is mandatory

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.