About the Job 

The Housekeeping Coordinator is responsible for overseeing the daily operations of the Housekeeping Division, ensuring a seamless and ultra-luxury experience for our guests. Working closely with the Housekeeping Leaders, you will coordinate schedules, monitor room readiness, manage guest requests, and maintain high standards of cleanliness and organization throughout the resort. This role requires vigilance, attention to detail, and the ability to perform under pressure while supporting an excellent work environment for the team. 

About You 

• You are organized, dynamic, and diligent, with a strong service mindset and a sense of urgency. You thrive in high-pressure environments, maintain a professional appearance at all times, and enjoy collaborating with a team to deliver exceptional guest experiences. You take pride in ensuring operational excellence and have a keen eye for detail, always aiming to anticipate and exceed guest expectations. 

• Skills & Knowledge 

• Strong communication skills, including telephone, radio, and computer-based coordination 

• Ability to read and interpret daily logbooks, reports, and PMS data (Opera PMS preferred) 

• Knowledge of hygiene, safety, and PPE protocols 

• Inventory management and reporting skills (keys, radios, supplies) 

• Competence in monitoring and following up on guest requests via ALICE or similar platforms 

• Excellent organizational and multitasking abilities 

• Team coordination, coaching, and productivity monitoring 

• Flexibility to support operational needs as required 

Job Summary / Key Responsibilities 

• Oversee daily housekeeping operations and coordinate team activities 

• Ensure compliance with PPE, hygiene, and safety measures dictated by local authorities and the resort 

• Maintain cleanliness, organization, and proper maintenance of assigned workspaces and storage areas 

• Provide polite, courteous, and professional service at all times 

• Manage daily communication with housekeeping staff via phone, radio, and computer systems 

• Monitor and update room status reports, including occupancy, VIPs, arrivals, departures, and Out of Order (OOO) / Out of Service (OOS) rooms 

• Ensure timely cleaning of Showrooms and Upsells in coordination with AM and PM Team Leaders 

• Oversee guest requests and ensure proper follow-up via Opera PMS and ALICE platform 

• Ensure turndown service operations are executed smoothly with PM Team Leaders 

• Perform periodic inventories of supplies, keys, and radios, maintaining accuracy and accountability 

• Track housekeeping productivity and report incidents to Housekeeping Leaders 

• Ensure uniform and grooming standards are consistently followed