L&D, Manager
(17882)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Job
As the Learning & Development Manager of our luxury resort, you will lead the learning strategy that empowers our colleagues to deliver exceptional service and embody our brand culture. You will oversee the complete operation of the Learning & Development department, ensuring that every training initiative aligns with operational needs, guest expectations, and company values.
A key responsibility for this role is to ensure compliance with all legal and mandatory training requirements and other brand programs. You will also manage and track all training hours per department, through the Learning Management System (LMS) as well as Personal Development Plans (PDPs), according to the corporate standards.
Key Responsibilities
Lead and manage the daily operations of the Learning & Development department.
Monitor and control all departmental training hours through the LMS, ensuring accuracy and timely reporting.
Maintain and update all Personal Development Plans (PDPs), ensuring alignment with individual goals and departmental objectives.
Conduct Training Needs Analysis (TNA) to identify development priorities across all departments.
Design, implement, and evaluate training programs that enhance service excellence and brand standards.
Deliver onboarding programs, leadership training, and corporate learning modules.
Oversee external internship programs and partnerships with academic institutions.
Manage employee certification and re-certification processes.
Organize and facilitate departmental meetings, focus groups, and engagement activities.
Support and follow up on action plans resulting from:
Employee Engagement Surveys
Performance Evaluations
Collaborate closely with department heads to ensure training plans support operational and service goals.
Maintain accurate training records, dashboards, and documentation for audits and management reviews.
Promote a learning culture that drives guest satisfaction, colleague engagement, and operational excellence.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
