Night Manager 
(19504)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job

The Night Manager is responsible for overseeing the overall operation of the Resort during the overnight shift, ensuring the highest standards of service, safety, and operational efficiency are maintained at all times. This role serves as the senior leader on property overnight, acting as the primary point of contact for guests, colleagues, and emergency situations.

The Night Manager ensures smooth Front Office operations, accurate financial reporting, and compliance with all Resort policies and procedures. This position requires strong leadership, sound decision-making, and the ability to handle guest concerns and operational challenges with confidence and professionalism.

Key Responsibilities

• Oversee all hotel operations during the overnight shift.

• Act as the Manager on Duty, assuming full responsibility for the property in the absence of Executive Leadership.

• Ensure seamless check-in and check-out experiences for late arrivals and early departures.

• Handle guest concerns, complaints, and emergency situations promptly and professionally, taking full ownership until resolution.

• Supervise night Front Office and Night Audit colleagues to ensure adherence to luxury service standards.

• Review and validate all Night Audit procedures, ensuring accuracy in daily financial reconciliation and reporting.

• Monitor room availability, high balances, credit limits, and billing accuracy.

• Conduct property walkthroughs to ensure safety, cleanliness, and operational readiness.

• Ensure compliance with security, health, and safety policies.

• Coordinate with Security and Engineering teams regarding any incidents or overnight issues.

• Prepare and distribute daily operational and financial reports for senior leadership.

• Support emergency procedures and crisis management protocols when required.

• Maintain clear and effective communication with all departments for a smooth transition to the morning team.

About You

You are a confident and decisive leader who thrives in a dynamic environment and remains calm under pressure. You possess a strong sense of responsibility and accountability, understanding that you represent senior leadership during overnight hours.

You are highly organized, detail-oriented, and capable of balancing guest service excellence with financial accuracy. Your ability to anticipate potential issues, resolve challenges independently, and lead a team with professionalism sets you apart.

You demonstrate strong ethical standards, sound judgment, and a commitment to maintaining a safe and secure environment for guests and colleagues alike.

Requirements

• Minimum 3–5 years of experience in Front Office operations within a luxury hospitality environment.

• Previous supervisory or managerial experience required.

• Strong knowledge of Opera PMS (required).

• Experience with Night Audit procedures and financial reconciliation processes.

• Solid understanding of hotel accounting principles and reporting.

• Excellent problem-solving and decision-making skills.

• Strong written and verbal communication skills in English (additional languages are an asset).

• Ability to work overnight shifts, weekends, and holidays.

• Knowledge of emergency procedures, crisis management, and safety standards.

• High level of professionalism, leadership presence, and grooming standards.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.