Recepcionist / Concierge

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Key Duties and Responsibilities 

• Ensuring to maintain a great presentation as per the grooming standards of One&Only Palmilla. 

• To know very well the occupancy, check-ins, check-outs, groups in house, etc. Overall to have all information needed to cover the shift.  

• Review the turn overs in Alice and follow up on any pending left by the previous shift.  

• Maintain a great work environment with all guests and colleagues.  

• To have knowledge of all room categories, packages (consortia values), promotions and rates.  

• Answer the phone using the telephone etiquette of One&Only Palmilla.  

• Manage the lost & found items as per the standard stablished. 

• Manage the shipping services in responsible way, according to standard.  

• Assist our guests with billing questions and follow up any clarification required.  

• Maintain an open communication among all departments of the Hotel.  

• Updating guest profiles. 

• Performing Check-Ins and Check-Outs. 

• Coordinate transportations to the airport and city tours. 

• Professionally manage guests complaints and follow ups. 

• Take ownership of handling lost luggage and the proper follow up with guests and airlines. 

• Revise the high balances and reauthorize accordingly.  

• Maintain the workstations neat and organized.  

• Organize the e-mails by specific folders and depurate the system when necessary.  

• Respond to travel agents & guest emails within the 24 hour stipulated time of response. 

• Follow through in guest amenities requested by third parties. 

• Print confirmations of restaurants, Spa and activities. 

• Permanently speak in English during the working hours. 

• Ensuring the equipment’s (printer’s, bank terminal, Salto etc.) are working correctly at all times. 

• Updating the external directory, such as, airlines, consulates, embassies, flower shop, car rentals, etc.  

• Knowledge of PMS Opera system and how to create new reservations, modifications and cancellations.  

• Posting Masters Audits.  

• No-Show charges.  

• Updating arrivals and departure list for the daily operation. 

• Apply the JOY pillars at all times in any situation during the shift.  

• Attend with punctuality to any training where your presence is required.  

• Posting transportation fees.  

• To have knowledge of our restaurants menus.  

• At all times maintain a positive attitude and genuine smile.  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.