Restaurant Assistant Manager

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

• Responsible for the training and development of your staff focusing on established standards.
• Maintains a high level of quality and satisfactory service for both the client and Management
• Prepares the schedule of managers and department supervisors in coordination with the food and beverage assistant.
• Verify and control the Staffing Guideline of your consumption center.
• Selectively supervises cleaning, lighting, order and any detail that affects the image of the restaurant and/or banquet event during its tour of the areas of the consumption center.
• Supervises the various functions of trusted and unionized personnel.
• He is in charge of the area operation team.
• Holds periodic meetings with the staff in your charge.
• Supervises that managers and supervisors correctly complete the logs in Avero.
• Management of the Budget and P&L of your center was completed.
• Manages 100% the corporate system of Clarabrige, Avero, and Alice.
• Verify that guest treatment is friendly and courteous.
• Supervises that there is dynamism, effectiveness and quality in the service.
• You have the power to authorize a charge or make a bonus to a guest's account.
• Solve problems so that the guest is satisfied
• Avoid as much as possible that discipline relaxes since it is the only way to maintain the principle of authority.
• Support to consumption centers and/or Banquets at any time necessary.
• Assistance and supervision of any problem with guest accounts.
• Participates in the A and B Management meetings with the administrative area or Service personnel.
• Supervises and authorizes the creation of the personnel template for the development of unionized personnel roles.
• Review home group programs to anticipate needs.
• Review the list of VIPs and recommended guests daily.
• Reviews the checks of guests who do not accept or do not admit a charge to their account, thereby authorizing the cancellation of the charge or proceeding to charge the corresponding employee.
• Participate in the induction course for new staff.
• Maintains and updates menus, supervising their preparation and purchasing requests if necessary in coordination with the food and beverage assistant.
• Coordinates the monitoring of Accounts Receivable in the Food and Beverage area, authorizing adjustments and defining responsibilities of the staff in charge.
• Supervises the Payroll of the areas, impacting not to exceed the budget
• Supervision and scheduling of vacations for trusted and unionized personnel.
• Supervises and carries out disciplinary actions of trusted personnel.
• The food and beverage assistant works in coordination with everything related to the union.
• Conduct Service, Cleaning and Organization Audits in all consumer centers to verify the application of standards
• Is in the operation of Restaurants and Bars during peak hours or when required.

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Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.