About the Job

As a Restaurant Supervisor, you will play a key leadership role in ensuring that every dining experience reflects the highest standards of luxury hospitality. You are responsible for overseeing the daily restaurant operation, driving excellence in service delivery, and ensuring full compliance with Forbes LQA standards, Palmilla standards, and FSMS protocols. 

This is a hands-on leadership position. You will lead from the floor, setting the tone for service culture, operational discipline, and guest engagement. You will work closely with Security, Spa, Activities, and Food & Beverage teams to create seamless, memorable experiences that embody the excellence and authenticity of our brand. 

Your leadership presence will inspire confidence, accountability, and teamwork while maintaining elegance, efficiency, and operational control in all restaurant areas. 

About You 

You are a hospitality leader with a true passion for guest experience and team development. You lead by example, holding yourself and others to the highest standards of excellence, safety, and operational precision. 

Your presence builds trust with both guests and colleagues. You balance sophistication with approachability and efficiency, ensuring strict adherence to food safety standards while maintaining a warm and personalized service culture. 

You thrive in dynamic environments, make confident decisions, and empower your team to perform at their best. 

Key Responsibilities 

• Lead and supervise the daily restaurant operation, ensuring exceptional standards in service, safety, cleanliness, and presentation. 

• Ensure strict compliance with Forbes LQA, corporate standards, Palmilla standards, and FSMS protocols 

• Train, mentor, and continuously develop team members to uphold luxury service standards and food safety compliance. 

• Foster a culture of accountability, teamwork, and excellence through daily coaching and performance follow-up. 

• Prepare staff schedules, manage payroll controls, and coordinate vacation planning. 

• Monitor staffing guidelines and control labor costs effectively. 

• Deliver and ensure personalized, anticipatory service, resolving guest concerns with professionalism, empathy, and urgency. 

• Oversee the accurate use of operational systems (Alice, Micros, 7Rooms or similar) for service tracking, billing, and communication. 

• Review and approve adjustments, charges, or service recoveries related to restaurant consumption. 

• Monitor daily VIP arrivals and group information to anticipate special requests, preferences, and amenities. 

• Supervise inventories, requisitions, and supply control, ensuring proper storage, availability, and hygienic handling. 

• Oversee maintenance and proper sanitization of furniture, service equipment, beverage stations, and operational tools. 

• Actively participate in operational meetings, ensuring clear communication and alignment across departments. 

• Support other outlets and special events as required. 

Qualifications & Requirements 

• Minimum 2 years of supervisory experience in luxury hotel restaurants or five-star properties. 

• Strong knowledge of Forbes LQA standards and FSMS protocols in luxury hospitality. 

• Intermediate to advanced English proficiency. 

• Experience using operational systems such as Alice, Micros, 7Rooms, or similar platforms. 

• Proven leadership ability with experience managing and motivating multicultural teams. 

• Strong communication skills, solution-oriented mindset, and positive attitude. 

• High level of organization, attention to detail, and operational discipline.