Seared Assistant Manager
 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

• Responsible for the training and development of his staff focusing on established standards.
• Maintains a high level of quality and satisfactory service for both the client and the Management
• Prepares the schedule for managers and supervisors of the department in coordination with the food and beverage assistant.
• Verifies and controls the Staffing Guideline of his consumption center.
• Selectively supervises during his tour of the areas of the consumption center, cleaning, lighting, order and any detail that affects the image of the restaurant and/or banquet event.
• Supervises the various functions of the trusted and unionized staff.
• Is aware of the operating team of the areas.
• Holds periodic meetings with the staff under his charge.
• Supervises that the managers and supervisors correctly complete the log in Avero.
• Management of the Budget and P&L of his center was completed.
• 100% manages the corporate system of Clarabrige, Avero, and Alice.
• Verifies that the treatment of the guest is friendly and courteous.
• Supervises that there is dynamism, effectiveness and quality in the service.
• Has the power to authorize a charge or make a bonus to a guest's account.
• Solves problems so that the guest is satisfied
• Avoids as much as possible that discipline is relaxed since it is the only way to maintain the principle of authority.
• Support to the consumption centers and/or Banquets at any time that is necessary.
• Assistance and supervision of any problem with the guests' accounts.
• Participates in the meetings of the A and B Management with the administrative area or Service personnel.
• Supervises and authorizes the creation of the staff template for the elaboration of roles of unionized personnel.
• Reviews the home group programs to anticipate the needs.
• Daily checks the list of VIPs and recommended guests.
• Checks the checks of guests who do not accept or do not admit a charge on their account, with this authorizes the cancellation of the charge or proceeds to charge the corresponding employee.
• Participates in the induction course for new staff.
• Maintains and updates the menus, supervising their preparation and the purchase requisition if necessary in coordination with the food and beverage assistant.
• Coordinates the follow-up of Accounts Receivable in the Food and Beverage area, authorizing adjustments and delineating responsibilities of the staff in charge.
• Supervises the Payroll of the areas impacting on not exceeding the budget.
• Supervises and schedules vacations for trusted and unionized staff.
• Supervises and carries out disciplinary actions for trusted staff.
• Works in coordination with the food and beverage assistant on everything related to the union.
• Performs service, cleaning and organization audits in all consumption centers to verify the application of standards.
• Operates in the operation of restaurants and bars during peak hours or when required.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.