About the Job 

The Spa Locker Attendant plays a key role in delivering a seamless, luxurious, and welcoming spa experience. This position is 

responsible for ensuring that every guest entering the locker room area feels cared for, comfortable, and well-informed throughout their spa journey. Acting as a first and last point of contact, the Locker Attendant upholds One&Only and Forbes Travel Guide.  

Guide standards while maintaining impeccable cleanliness, organization, and attention to detail in all locker room facilities. 

This role requires a service-oriented professional who anticipates guest needs, provides clear guidance, and maintains the highest standards of hygiene, presentation, and discretion in a luxury spa environment. 

About You 

You are a highly service-driven professional with a passion for luxury hospitality and wellness. You take pride in creating memorable guest experiences through attention to detail, empathy, and proactive service. You are comfortable interacting with international guests, maintaining a calm and polished demeanor, and understanding the importance of privacy and discretion in a spa environment. 

Key Duties and Responsibilities 

• Welcome guests at the main entrance of the locker room area with warmth, professionalism, and genuine hospitality. 

• Offer spa amenities to guests, such as juice, tea, and fruit, in accordance with spa and Forbes standards. 

• Identify guests with scheduled treatments and clearly communicate treatment times and therapist names. 

• Provide a brief orientation and guided tour of the locker room facilities for first-time spa guests. 

• Assist guests with opening and closing locker doors and explain the use of in-locker amenities and vanity items. 

• Explain the proper operation, benefits, and etiquette of hot and cold pools, sauna, and steam room. 

• Inform guests when their therapist arrives and introduce the therapist professionally before the treatment begins. 

• Maintain constant awareness of cleanliness, reporting any cleaning needs, maintenance issues, or faulty equipment (including lighting and temperature concerns) to the Maintenance Department and Spa Reception. 

• Replenish all lockers according to the established standard locker set-up. 

• Monitor vanity areas and restock towels, amenities, and supplies as required. 

• Refill dispensers in showers, wash basins, and restrooms. 

• Ensure dirty linen bins are emptied regularly and transferred to the laundry department. 

• Monitor and verify that the temperature of the changing and locker areas meets established comfort standards. 

• Prepare and maintain the beverage station, ensuring proper presentation of teas, juices, and fruit selections. 

• Handle lost-and-found items responsibly by reporting and submitting them to the Hotel Security Department following established procedures. 

• Perform all duties in strict compliance with One&Only policies and Forbes Travel Guide standards. 

• Maintain immaculate facilities at all times, with consistent attention to presentation and hygiene. 

• Demonstrate professional language, posture, and body awareness when interacting with guests. 

• Respect guest privacy and confidentiality at all times. 

• Respond promptly and effectively to guest requests, concerns, or service recovery situations. 

Requirements and Qualifications 

• Previous experience in a spa, wellness, or luxury hospitality environment preferred. 

• Strong guest service skills with a warm, professional, and courteous attitude. 

• Knowledge or willingness to learn Forbes Travel Guide and luxury brand service standards. 

• Excellent communication skills; proficiency in English required, additional languages are an asset. 

• Ability to maintain high standards of cleanliness, organization, and personal grooming. 

• Strong attention to detail and ability to anticipate guest needs. 

• Physical ability to stand for extended periods and perform light lifting as required. 

• Ability to work flexible schedules, including weekends and holidays. 

• Deliver personalized, anticipatory service that exceeds guest expectations. 

• Adhere to all spa etiquette, safety, and service protocols aligned with Forbes Travel Guide standards.