Job Summary

Assistant Manager, Housekeeping is to assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the Policies and Standards set by SIRO Boka Place. 

Key Duties and Responsibilities

• To have a sound knowledge of SIRO Standards pertaining to the Hotels, Private Homes and the Department. 
• Assist in leading and managing the housekeeping team, including supervisors, room attendants, public area attendants, and laundry staff.
• Maintain effective communication and positive relationships with other departments to ensure smooth operations.
• Ensure daily housekeeping operations are as per plan and are performed as assigned. 
• Ensure compliance with health, safety, and hygiene standards in all housekeeping operations. Conduct regular training sessions on health and safety procedures.
• Develop and implement training programs for housekeeping staff to ensure compliance with LQA standards.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets. 
• Personally conducts/facilitates training activities in accordance with established standards, ensuring that a daily 5-minute pre-shift training program is implemented and completed.  
• Provide leadership, direction, and support to housekeeping team leaders and staff to develop a highly motivated team.
• Assist in implementing staff recognition and reward programs to motivate and retain employees.

• Assist the Executive Housekeeper and Human Resources in hiring, evaluating, counseling, disciplining.
• Assist in the preparation of work schedules and assignments, constantly monitors occupancy and manning levels to ensure there is adequate manning at times and in line with the occupancy or forecast.   
• Listen and respond to both employee and guests’ requests or concerns and provide prompt resolution and follow up. 
• Troubleshoot in case of emergencies with regards to housekeeping needs. 
• Identify opportunities for cost savings without compromising quality.
• Conduct daily checks of private homes, guest rooms & suites, public areas, and other Hotel facilities to ensure proper cleaning. 
• Inspect guest rooms & suites, private homes daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.
• Use hotel management software or systems to track room statuses, assign tasks, and monitor progress.
• Assist in developing and implementing cleaning schedules and standard operating procedures (SOPs) that align with LQA standards.
• Assist Executive Housekeeper to oversee the uniform room operations, ensuring uniforms are clean, in good repair, and available for all staff members.
• Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement. Actively promote an awareness of customer requirements throughout the department. 
• Ensure that guest requests and complaints are promptly addressed and resolved to maintain high levels of guest satisfaction.
• Assist in implementing and monitoring service recovery procedures to address and resolve guest complaints effectively.
• Ensures the regular monitoring of the housekeeping concerned areas. 
• Ensure that all stationery and collateral are in excellent condition and kept up to date at all times.
• Monitor and manage inventory levels of cleaning supplies, linens, and amenities 
• Ensure proper storage, handling, and use of cleaning chemicals and equipment.
• Coordinate with vendors and suppliers to ensure timely delivery and quality of supplies.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. 
• Helps in maintaining records of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning. Also keeps records and follow ups of the Rooms Preventive Maintenance Program. 
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. 

• Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork with guidance from the Executive Housekeeper.  
• Support in the reporting and management related to rooms/apartment cleanliness, provision of supplies processing and distributing of linen, as well reporting faults and repairs.  
• Ensures correct distribution and control of master keys. 
• Assists Executive Housekeeper in special tasks such as stores set up, furniture movements and Decoration settings as required.  
• Assist in developing and managing the departmental budget.
• Interact with suppliers and contractors. 
• Follow up on departmental KPI. 
• Follow up sub-contractor KPI. 
• Support and assist in Departmental meetings & events. 
• Role model for team members in all areas of professional appearance & conduct. 
• Remain confidential in professional issues. 
• Should know how to demonstrate flexibility in shift schedule, adapting fluctuating business demands and operational needs.
• Assist team members with basic tasks during high peak periods to ensure timely completion and guest satisfaction.
• Assist the Executive Housekeeper with any additional tasks or projects as assigned, provided they align with the operational needs of the housekeeping department and the overall hotel goals.

Education or Certification

• Must have obtained a Diploma / Certification in Hospitality or have the equivalent in previous experience
• Be fluent in spoken and written English (any other foreign language is a plus factor).  
• Must be skilled to understand and perform the job of an Assistant Housekeeping Manager. 
• Must have a comprehensive knowledge of Housekeeping. 
• Must have a minimum of 3 years’ job experience in a similar role in a five-star Hotel.