Assistant Manager, Laundry 
(12982)

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

Job Summary

The Assistant Manager, Laundry is responsible for overseeing and coordinating the daily operations of the laundry facility, ensuring efficient and high-quality service delivery to client establishments. This role involves managing staff, maintaining equipment, and upholding safety and sanitation standards. The position requires strong leadership, excellent organizational skills, and the ability to foster a productive working environment.

Key Duties and Responsibilities

• Oversee day-to-day laundry operations to ensure timely and accurate processing of linens and garments.
• Coordinate workflow to meet service delivery schedules and client requirements.
• Monitor and manage inventory levels of laundry supplies and chemicals.
• Assist in developing and implementing operational policies and procedures.
• On daily base oversee the maintenance and repair of laundry equipment to ensure safe and efficient operation.
• Conduct daily briefings to update the team on daily workflow, prioritize operational challenges, and assign tasks.
• Assist in coordinating with maintenance personnel or external vendors for regular servicing and urgent repairs.
• Train new laundry attendants on task assignment procedures, cleanliness standards, and guest service expectations.
• Assist in scheduling shifts and handle day off requests of team members, ensuring fair and balanced coverage.
• Conduct performance reviews for assigned colleagues and provide coaching and corrective performance discussions as needed.
• Assist in developing and enforcing standards and procedures for laundry services and ensure the team follows those procedures.
• Train staff on the usage of laundry software programs and ensure proficiency among team members.
• Provide support and assistance to attendants as needed, especially during busy periods or when handling challenging tasks.
• Ensure strict adherence to health and safety protocols, including proper use and care of cleaning agents, equipment, and machines, to maintain a safe and efficient laundry operation.
• Ensure the Lost and Found procedure is always adhered to.
• Maintain records of all received laundry and garment items, along with other required paperwork, to ensure precise inventory management and prevent any discrepancies.
• Maintain strong relationships with client representatives, addressing their needs and concerns promptly.
• Conduct regular inspections to uphold quality standards and address any deviations promptly.
• Assist in other tasks in the department & Hotel when requested by the Laundry Manager or Executive Housekeeper.
• Engage in mandatory job-specific training sessions and actively participate in team events to foster a collaborative and knowledgeable work environment.
• Demonstrate flexibility in shift schedules, adapting to fluctuating business demands and operational needs.

Skills, Experience & Educational Requirements

• Diploma or Degree in Hospitality Management, or Certification in Laundry Management.
• Fluent in spoken and written English; proficiency in any additional foreign languages is a plus.
• Must have a minimum of 2 years of experience as a supervisor dealing with delicate clothing and guest laundry.’
• Should have knowledge of commercial and valet laundry service, with a minimum of 3 years of experience working in a Five-star hotel or Commercial laundry Unit as a supervisor or Assistant Manager, or in a similar supervisory role.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.