Assistant Manager, Security & Loss prevention 
(14388)

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

This is a summary of the key duties and responsibilities related to the position below and include the skills, experience and educational background required by the employee, as well as the competencies and behaviors that are expected at this level.

1.   POSITION DETAILS

• Position                                Assistant Manager, Security & Loss Prevention
• Level                                      ASM
• Department                          Security & Loss Prevention
• Reports to               Manager, Security & Loss Prevention
• Subordinates                        Security Officer
• Working time:                       Full, Flexible

Job Summary

The Assistant Security Manager at SIRO Boka Place - Hotel and Residences supports the Security Manager in overseeing all security operations to ensure the safety and protection of guests, employees, property assets, and visitors. This role involves assisting in strategic planning, implementing security measures, and collaborating with various departments to maintain a secure environment. The Assistant Security Manager ensures a secure and welcoming environment while maintaining meticulous records, certifications, and compliance with legal requirements and Standard Operating Procedures.

Key Duties and Responsibilities

• Assist the Security Manager in developing and implementing security policies and procedures tailored to SIRO Boka Place operations.
• Follow established high standards in efficiently handling and tracking lost items, ensuring guest satisfaction and operational excellence through robust lost and found procedures.
• Monitor the operation of security systems, including surveillance, access control, and alarm systems, ensuring they are functioning effectively.
• Coordinate closely with local law enforcement and emergency services as necessary.
• Support the Security Manager in developing and maintaining emergency response plans and procedures to address various scenarios.
• Assist in creating and updating comprehensive fire safety plans in compliance with local regulations and hotel standards.
• Conduct regular inspections to identify and rectify potential fire hazards within the hotel premises.
• Ensure all fire safety equipment (e.g., alarms, extinguishers, sprinklers) is regularly inspected and maintained in working order.
• Assist in planning and execute regular fire drills to ensure staff and guests are prepared in the event of an emergency.
• Organize and lead training sessions for staff on fire safety, evacuation procedures, and use of fire-fighting equipment.
• Participate in post-incident reviews and implement corrective actions as necessary to enhance security measures.
• Complies with all Corporate Security safety and security management guidelines and procedures.
• Respond to security incidents, investigate occurrences, and document findings.
• Implement and monitor access control measures to prevent unauthorized access to restricted areas.
• Assist in enforcing policies aimed at reducing theft, fraud, and other losses.
• Assist in analyzing security incident reports and data to identify trends and corrective actions.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empower employees to provide excellent customer service and meet quality standards.
• Completes proper documentation and reports all employee accident
• Conducts periodic patrols of entire property and parking areas.
• Handle guest problems and complaints, settling disputes, and resolving grievances and conflicts.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Provides means for obtaining necessary medical attention on a timely basis.
• Assist in recruiting, training, and supervising a team of dedicated security personnel.
• Attends pre- and post-convention and weekly forecast meetings during absence of Security Manager to understand group needs and gather critical information to communicate to security officers.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Serves as a role model to demonstrate appropriate behaviors.
• Bring issues to the attention of Human Resources as necessary and administer property policies fairly and consistently.
• Informs or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Maintain open communication with the security team, executives, and other relevant parties.
• Provides guidance in setting health and safety policies and standards.
• Coordinates with Event Sales for VIP escort and media control for large events.
• Assist in preparing and presenting detailed reports on security operations and incidents to senior management.

• Bachelor’s degree in Security Management, Hospitality Management, or a related field; advanced degree preferred.
• Certification in security management is advantageous (First aid and CPR certifications).
• Be Fluent in Spoken & Written English, any other foreign language is a plus factor.  
• Proven experience in security management or loss prevention, ideally within the hospitality sector, with significant supervisory experience.
• Strong understanding of security systems, risk assessment methodologies, and loss prevention strategies
• Knowledge of fire safety protocols and emergency procedures.
• Familiarity with relevant laws, regulations, and industry standards.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.