Cluster Director, Revenue 
(20873)

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion. 
 

Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.
 

Job Summary

The Cluster Director, Revenue Management, is responsible for executing the implementation of the strategic long-term Total Revenue plan into actionable results that directly affect properties’ performance for Rooms, Food and Beverage, Spa, Retail and other Revenue Centers. The role oversees two properties based in Montenegro and reports to the Cluster General Manager.The Cluster Director, Revenue Management, supervises the operations of the Revenue department, internal and external communication, team support, motivation, and ensuring that all financial targets are reached. Directs the Revenue Management team to proactively and cost effectively maximizes all opportunities to increase Total Hotel Revenues, RevPAR / RevPAS / RevPASH, System Delivery with a target of becoming RGI market leader. Identify all opportunities to find the right price for the right customer at the right time via the right channel. Apply all facets of pricing, demand analysis, yield management, market segmentation, business mix, selling strategies and tactics in accordance with worldwide best practices.  Conduct and implement revenue management strategies throughout the resort. Operate in a matrix management environment to support the overall goals of other departments, with a focus on increasing revenues and RGI position.

Key Duties and Responsibilities

• Further develop the distribution platform (but not limited to): identify best solution for CRS / GDS Ensure available technology (PMS & CRS, RMS/ E-channels and GDS) is fully utilized and understood according to property specific business mix and requirements.
• Ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed, e.g. GDS, and e-channels. Assist the Sales & Marketing Team in devising marketing campaigns, to ensure that the Hotel reaches the right people, at the right time, in the right place.
• Ensure optimal use of revenue management system.
• Monitor competitor availability and pricing daily, using all available tools such as Industry Reports, Internet, Ring Around, Dummy Bookings etc., and subsequently analyze & report actual performance versus competitive set.
• Implement pricing strategies, yield strategies, selling strategies and revenue management best practices.  Investigate and communicate new ways to capture optimal revenue potentials.
• Develop & implement rationally related pricing structures for Direct, Wholesale, Groups & Corporate with cohesive synergies between the segments
• Understand the dynamics of the Global, National, Regional & Local Political and Economic Market, local Competitors and all demand generators for the destination
• Carry out analysis of Booking Patterns & Market Trends and ensure that these are recorded to facilitate future decisions.
• Evaluate rate strategy daily with findings and recommendations daily
• Identify and propose the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.
• To identify and propose tactical offers to generate incremental revenues.
• To prepare and review weekly accurate 3 months forecast for hotel rooms revenue by Market Segment/Day.
• To prepare and analyze monthly accurate 12 months forecast for hotel rooms revenue by Market Segment/Day.
• To prepare and analyze revenue month end reporting including critique, findings and strategy actions
• Prepare in the production of the hotels annual budget and to assist in the creation, update and evaluation of the hotel Strategy Plan.
• To prepare a weekly Revenue / Sales & Marketing Strategy Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
• To ensure all standards and processes and procedures for Revenue Management are followed.
• Conduct annual revenue management audits for all revenue generating departments.
• Drive Projects related to revenue management.
• Develop revenue management processes across all business units
• Drive implementation of revenue management processes across all business units
• To propose incremental revenue generators to maximize overall hotel revenue.
• Ensures the total revenue focus and activity is synchronized between each department / revenue stream
• Set monthly targets of up selling revenue for front office and reservations department.
• Maintaining high standards of data quality through system maintenance and audits.
• Ensure daily/weekly/monthly reporting to the regional/corporate office is adhered to in a timely manner.
• Ensure all daily, weekly and monthly tasks are completed by the revenue team.
• Liaise with Sales and Marketing to ensure all promotion / programs are fully understood and right for the business.
• Assist in Recruitment & Selection into the Revenue department.
• Ensure that an effective Training & Development Calendar is in place & adhered to, that all Team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department.
• Train and support hotel teams on all revenue system functionality and enhancements.
• Develop and maintain strong and effective relationships with Competitor Counterparts, Industry & Business community & at hotel level
• Any other duties or tasks as directed by the Complex VP, Revenue Management that assist and support hotel operations
• Undertake additional duties as requested by the Cluster General Manager of the hotel.

Skills, Experience & Educational Requirements

 Work Experience

• 5 years in similar position in 5-star hospitality

 Software Skills

• Advanced Microsoft Office Suite
• STR Portal
• Advanced Opera PMS (pricing, restrictions, reporting)
• Infor Vision
• Understanding of Bi-Tools
• Advanced usage of a major Revenue Management Software (Duetto, Ideas or similar)
• Advanced usage of Rate Shopping Tools (Rate Tiger, Rategain or similar)
• Advanced CRS and channel management systems knowledge

Education

• Bachelor’s in Hospitality Management, or any Financial Major         

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.