Cluster Executive Housekeeping 
(20872)

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion. 
 

Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.
 

Job Summary

The Cluster Executive Housekeeper is responsible for management and running of the Housekeeping, Public Areas, Laundry and Florist in an efficient and cost controlled manner. The role oversees two properties based in Montenegro and reports to the Hotel Managers of respective properties. Management of all staffing requirements to meet the demands of the operation and ensuring guest satisfaction through the professional provision of all services that meet or exceed standards. This role has a high level of guest impact directly and indirectly. The cleanliness and presentation of each guest room, public areas and linen has a large impact on the guest’s stay and it is imperative that each area meets standards on arrival of the guests and consistently throughout their stay

Key Duties and Responsibilities

• Consistently strives to please all Guests that they may come into contact with
• Maintains all Hotel guest rooms and public areas, plus “back of the house” ensuring that the highest standards of cleanliness are met
• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures.
• Manage the relationship with third party companies who provide staff to the department
• Managing day-to-day operations, ensuring the quality, compliance with all LQA standards and meeting the expectations of the customers on a daily basis.
• Hires and supervises training of all housekeeping personnel to ensure successful operation.  Measures, interprets and evaluates working standards of his/her department and corrects where necessary.  Creates and maintains good working relationships within the department and with other departments such that a high level of morale is sustained.
• Controls all purchases for the department and is consistently aware of quality and cost.  Keeps a record of all items purchased.
• Controls department labour cost as directed by management.
• Works with the Cluster General Manager and/or Hotel Manager on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.
• Is responsible for the annual budget and the annual linen requisition.
• Represents the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will.
• Shows by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees.
• Oversees operation of Laundry/Valet and Uniform Room.
• Coordinates preventative maintenance programs with the Cluster Director of Engineering.
• Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Budget and cost control: to assist in the preparation of the Department Budget.
• To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.
• To keep informed of the housekeeping standards of competitor hotels.
• To interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
• To ensure that all departmental reports and correspondence are completed punctually and accurately
• Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.  Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
• Accepts responsibility for carrying out other management duties as requested by the Cluster General Manager and/or the Hotel Manager.
• Fully engage with the CES process and action planning
• Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.  Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity. 
• To assist with any other duties as required by the Director or another member of the management team.

Education or Certification

• Proven ability to successfully lead, train and motivate colleagues is essential
• Luxury Hotel Brand experience preferred
• Previous management experience in Housekeeping is a must
• Previous exposure to Front Office/Rooms Division an asset
• Expertise in Interior Design and aesthetics in a Luxury Brand environment
• Must be highly organized, energetic and possess the ability to get the job done
• Strong administration, problem-solving and organizational skills are valuable for this important position

• Dynamic, energetic, creative and thrives under pressure

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.