Coordinator, Housekeeping 
(14387)

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

This is a summary of the key duties and responsibilities related to the position below and include the skills, experience and educational background required by the employee, as well as the competencies and behaviors that are expected at this level.

Please take your time to read through it, sign the acknowledgement and hand it back to Human Resources.

1.   POSITION DETAILS

• Position                          Coordinator, Housekeeping
• Level                               TL
• Department                    Housekeeping
• Reports to                       Executive Housekeeper, Assistant Manager Housekeeping
• Subordinates                 Housekeeping Attendants
• Working time:  Full, Flexible

Job Summary

The Housekeeping Coordinator is responsible for overseeing and coordinating the day-to-day operations of the housekeeping department within Hotel and Siro Private Homes. This role involves managing administrative tasks, ensuring efficient communication between team members, and supporting the Executive Housekeeper in maintaining the highest standards of cleanliness and guest satisfaction.

Key Duties and Responsibilities

• Keep comprehensive records of all housekeeping activities, including cleaning schedules, maintenance requests, and inventory logs. Ensure that all records are up-to-date and easily accessible.
• Handle all incoming and outgoing correspondence for the housekeeping department, including emails and letters. Ensure that communication is timely and that all relevant parties are informed.
• Generate daily, weekly, and monthly reports on housekeeping operations, including staff performance, inventory usage, and guest satisfaction metrics.
• Act as the primary point of contact for all housekeeping-related inquiries and requests from both guests and staff. Ensure that all queries are addressed promptly and accurately.
• Facilitate communication between housekeeping and other departments such as front desk, maintenance, and food & beverage to ensure that guest requests and issues are resolved efficiently.
• Work closely with front desk team members to promptly address and fulfill any guest requests.
• Relay information and instructions from the Executive Housekeeper to the housekeeping staff, ensuring that everyone is aware of their tasks and responsibilities.
• Regularly check inventory levels of housekeeping supplies and equipment, such as cleaning agents, linens, and toiletries. Ensure that stock levels are sufficient to meet operational needs.
• Place orders for new supplies and equipment as needed, ensuring cost-effectiveness and availability.
• Maintain accurate records of inventory usage and deliveries and conduct periodic inventory audits to prevent discrepancies.
•  Assist in creating work schedules and assignments for housekeeping staff, ensuring that all areas of the hotel and private homes are covered adequately. Take into account peak periods and special events.
• Monitor and record staff attendance, absences, and overtime. Ensure that timesheets are accurate and submitted on time for payroll processing.
• Work closely with the Executive Houskeeper and HR department to address staffing needs, including onboarding, and employee records management.
• Assist in the onboarding process for new housekeeping staff, including orientation, training on cleaning procedures, and familiarization with hotel policies.
• Conduct regular training sessions and briefings for the housekeeping team to ensure that all staff are up-to-date with the latest cleaning techniques, safety protocols, and customer service standards.
• Provide feedback and coaching to staff to help them improve their performance and achieve their professional development goals.
• Assist in performing regular inspections of guest rooms, public areas, and back-of-house areas to ensure that cleanliness and maintenance standards are met. Document and report any discrepancies.
• Report any maintenance issues or safety hazards to the appropriate departments immediately. Follow up to ensure that problems are resolved in a timely manner.
• Ensure that all cleaning procedures and standards are adhered to consistently, maintaining the highest level of hygiene and presentation, and that LQA standards are properly followed.
• Ensure that VIP rooms receive special attention and care. Coordinate with housekeeping staff to provide additional services and amenities as required.
• Address and resolve guest complaints and special requests promptly and efficiently. Ensure that guests are satisfied with the resolution and follow up to confirm their continued satisfaction.
• Strive to provide exceptional guest service by anticipating needs, addressing concerns proactively, and maintaining open communication with guests.
• Gather guest feedback on housekeeping services and use this information to improve operations and enhance guest satisfaction.
• Assess the workload and prioritize tasks based on room status.
• Provide specific instructions and details for each room assignment, including any special requests or requirements.
• Be proficient in using all software related to housekeeping operations, including tracking guest requests and preferences.
• Use software tools to track and manage guest requests, ensuring they are fulfilled promptly. Maintain records of guest preferences to enhance personalized service.
• Provide support and assistance to attendants as needed, especially during busy periods or when handling challenging tasks.
• Encourage and support team members in achieving their performance goals and career aspirations.
• Ensure proper use and care of cleaning agents and equipment and machines.
• Ensure the Lost and Found procedure is always adhered to.
• Ensure the ability to hygienic maintain safe work practices.
• Ensure the ability to perform coaching and corrective performance discussions with colleagues.
• Ensure the ability to take ownership in assigned area of preventative maintenance programs and ensure the work is carried out to the highest possible standards and that it is completed in a timely manner.
• Ensure all defects are reported immediately and follow up to ensure they have been completed.
• Ensure that all stationery and collateral are in excellent condition and kept up to date at all times.
• Check expiry dates on all products and supplies.
• Ensure that daily given tasks to team members provided and are executed to the expectation of SIRO Boka Place standard
• Maintain accurate records of room assignments, task completion times, and any issues encountered.
• Ensure monitor attendance of allocated section subordinates.
• To effectively communicate and maintain a favorable working relationship with all colleagues.
• Assist in other tasks in the department & Hotel when requested by Assistant Manager or Executive Housekeeper
• Participates in required training and briefings related to the job.
• Attends and participates in team events.
• Know how to demonstrate flexibility in shift schedule, adapting fluctuating business demands and operational needs.

• Diploma or Certification in Hospitality Management or equivalent experience.
• Fluent in spoken and written English; proficiency in any additional foreign languages is a plus.
• Minimum of 2 years of experience in administrative role within Housekeeping in a five-star hotel or similar establishment.
• Proficient in using MS Office applications and housekeeping management software.
• Knowledge of housekeeping practices, including cleaning chemicals and safety protocols.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.